The Role
As Head of Appraisals, you'll develop a high performing team, embed data and AI tools for efficiency, and ensure productivity and quality in appraisals.
Summary Generated by Built In
About the team:
We launched Vintage Cash Cow into Europe in 2024, with our sister company Arcavindi based just outside of Arnhem. Over the past year, we’ve built a strong operational foundation and a growing, ambitious team. We’re now entering our next phase of scale across the Netherlands, France, Italy, Germany and Spain.
At the heart of that growth is our Appraisals function.
About the role:
As Head of Appraisals, you will take this area to the next level. You’ll build on the foundations already in place, developing a high performing team and evolving how we work, embedding data, technology and AI-driven tools to improve speed, accuracy and consistency.
You’ll work closely with our UK and NL leadership and support teams, helping shape how we scale across Europe and ensuring the Appraisals function continues to drive the performance of the wider business.
This role is as much about people leadership and operational excellence as it is about appraisals, you’ll create an environment where your team can thrive, perform and grow.
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Key Goals & Objectives:
- Build and scale a high-performing Appraisals team to meet growing demand
- Deliver consistent team productivity (25–30 boxes per appraiser, per day)
- Maintain ≥95% quality control through robust auditing and feedback loops
- Drive strong commercial outcomes through effective decision-making and KPI management
- Embed data-led and AI-supported processes to improve speed, accuracy and scalability
- Partner with UK teams to implement best practice and continuously evolve the function
Key Responsibilities
What you’ll be doing:
- Lead, coach and develop a team of Appraisers, creating clear progression pathways and a strong performance culture
- Set clear KPIs, track performance, and hold regular 1:1s and performance reviews
- Own team output, balancing productivity, quality and commercial performance
- Use data and insights to identify trends, risks and opportunities for improvement
- Introduce and embed AI tools and automation to enhance appraisal consistency and efficiency
- Conduct regular quality audits, providing clear, actionable feedback
- Work closely with operations to plan workload, staffing and resource allocation
- Act as a key decision-maker for complex or high-value cases
- Continuously review and improve processes to support scale and growth
- Create a collaborative, accountable and high-energy team environment
Essential Skills & Experience:
- Strong leadership experience in a fast-paced, operational or production environment
- Proven ability to manage performance, KPIs and team productivity at scale
- Commercial awareness, able to balance customer outcomes with business performance
- Experience driving process improvement, ideally including automation or AI adoption
- Excellent coaching and people development skills
- Strong communication skills, with excellent command of English
- Analytical mindset, comfortable using data to inform decisions
- Highly organised with strong attention to detail
- Comfortable working in a changing, fast-growth environment
- Confident using systems, tools and technology to improve ways of working
- Physically able to support operational tasks where needed
(Knowledge of antiques or second-hand goods is a bonus, but not essential, we’re more interested in your ability to lead people and build high-performing teams.)
About
Vintage Cash Cow and Arcavindi, exist to create a world where everything has value and nothing is wasted, on a global scale.Together, we form the UK and European operations of the Vintage Group, united by one purpose, one mission, and one set of values.Vintage Cash Cow is our UK operation and the foundation of our business. It’s where our model was built, tested, and proven, making it easy for customers to sell multiple pre-loved valuables in one simple, trusted journey. Arcavindi is our European operation. Built on the same proven model, it takes what works in the UK and adapts it for new markets across Europe, allowing us to scale our impact internationally.While our brands reflect different markets, we are one business, working as one team. Our people collaborate across borders, share ownership of outcomes, and bring the same care, fairness, and common sense to everything we do.Behind the scenes, we are building the world’s largest international trading platform for pre-loved items, powered by expert people, smart data, and a shared belief in the circular economy.Every item we buy is rehomed, reused, or responsibly recycled — keeping valuable materials in play and out of landfill, and ensuring we always treat customers and their treasures with care and respect.
Skills Required
- Strong leadership experience in operational or production environments
- Proven ability to manage performance and KPIs
- Experience in process improvement, automation or AI adoption
- Excellent coaching and people development skills
- Strong communication skills in English
- Analytical mindset, comfortable using data for decisions
- Highly organized with strong attention to detail
- Confident using technology to improve workflows
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The Company
What We Do
Vintage Cash Cow is a fast-growing circular economy business on a mission to make it easy and rewarding for people to declutter responsibly.
