Head of Product

Note: Fidelity will not provide immigration sponsorship for this position.

We are changing the way individuals engage with their financial lives by delivering personalized, always-on guidance through a digital coaching experience. We are passionate about what we do and build products that tackle real-world financial complexity with simplicity, intelligence, and empathy.

We are seeking a Head of Product (VP level) to lead the product organization for Fidelity’s Digital Coach within Fidelity Labs. Our team is building an AI-native financial coaching platform that helps customers plan, decide, and take action to improve their financial outcomes.

As the Head of Product, you will define and drive the product vision, strategy, and execution for Digital Coach. You will lead a team of product leaders and managers, own key business outcomes, and partner cross-functionally to build and scale a category-defining experience at the intersection of financial services and AI.

You will be responsible for a range of Product Leadership activities, including:

• Partner with Engineering, Design, Data Science, and business partners to deliver seamless, intelligent customer journeys
• Be comfortable operating as an individual contributor in a product management role in the early days
• Drive end-to-end product execution across a portfolio of capabilities including guidance, planning, and embedded action
• Lead and scale a high-performing product organization, including senior product managers and leaders
• Translate customer needs, behavioral insights, and market trends into clear product strategy and differentiated experiences
• Nurture key partner relationships across external Fidelity partners, technology and product organizations
• Ensure a deeply customer-centric and data-driven approach, continuously learning and iterating based on performance and feedback

The Expertise We’re Looking for and the Skills You Bring

• 12 plus years of proven experience in product management, with significant senior leadership experience (Director/VP level)
• Proven track record of building and scaling consumer-facing digital products with measurable business impact
• Experience leading product organizations, including managing senior PMs and product leaders
• Solid understanding of financial services, FinTech, or financial planning ecosystems
• Experience building or scaling AI-driven, personalized, or advisory-based products strongly preferred
• Demonstrated ability to connect product strategy to business outcomes (growth, engagement, revenue, retention)
• Strong cross-functional leadership skills, with ability to influence Engineering, Data, Design, and executive partners
• Experience operating in ambiguous, fast paced environments with competing priorities
• Data-driven approach with experience in experimentation, metrics, and performance optimization
• Familiarity with platform thinking, APIs, and modern AI/ML capabilities
• Bachelor’s degree or higher (MBA or equivalent experience preferred)

The Team

We are Fidelity Labs, Fidelity Investments’ in-house FinTech incubator with a mission to build new businesses to drive growth for Fidelity. We seek to shape the future of financial services by creating innovative products that improve the financial well-being of our customers.

Fidelity Labs combines the best aspects of a startup—speed, experimentation, and ambitious thinking—with the scale, resources, and reach of a leading financial institution. We provide a dynamic environment where teams can rapidly test ideas, iterate with customers, and scale impactful solutions into full-fledged businesses.

Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.   

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home.  These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career.  Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.