Head of Product, Payments
Job Summary
As the Head of Product, Payments, you will be responsible for defining and executing the product strategy for Global Blue Payments in Australia. You will lead a team to deliver innovative and market-leading payment solutions that meet the evolving needs of our customers and drive business growth.
Job Responsibilities
* Develop and own the product vision, strategy, and roadmap for all payment products within the Australian market, aligning with global product initiatives and local market demands.
* Lead the entire product lifecycle from ideation and research through development, launch, and post-launch optimization.
* Conduct thorough market research, competitor analysis, and customer insights to identify new opportunities and inform product development decisions.
* Define detailed product requirements (PRDs), user stories, and acceptance criteria for new features and enhancements.
* Collaborate closely with engineering, design, sales, marketing, operations, and legal teams to ensure successful product delivery and market adoption.
* Manage and mentor a team of product managers, fostering a culture of innovation, collaboration, and continuous improvement.
* Establish and monitor key performance indicators (KPIs) for all payment products, analyzing data to identify trends, opportunities, and areas for improvement.
* Stay abreast of industry trends, regulatory changes, and emerging technologies in the payments landscape.
* Represent Global Blue Payments as a subject matter expert in client meetings, industry events, and internal discussions.
* Manage relationships with third-party payment providers, partners, and vendors.
Job Qualifications
* Bachelor's degree in Business, Computer Science, Engineering, or a related field; MBA or advanced degree preferred.
* 10+ years of progressive experience in product management within the payments industry, with a strong focus on online and/or in-store payment processing.
* 5+ years of experience in a leadership role, managing and mentoring product teams.
* Deep understanding of the Australian payments landscape, including regulatory requirements, schemes (e.g., Visa, Mastercard, eftpos), and local payment methods.
* Proven track record of successfully launching and scaling complex payment products.
* Strong strategic thinking and analytical skills, with the ability to translate market insights into actionable product strategies.
* Excellent communication, presentation, and interpersonal skills, with the ability to influence stakeholders at all levels.
* Demonstrated ability to thrive in a fast-paced, dynamic, and global environment.
* Experience with Agile development methodologies.
* Proficiency in product management tools and analytics platforms.
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What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
With Global Blue, enjoy the journey.
