Product Operations Lead

Product Operations Lead
 

What you can expect

Zoom is seeking a strategic and results-oriented Product Operations leader to join our dynamic Product team. This is a leadership role responsible for building and scaling a world-class product operations function. You will drive operational excellence across the product organization. You will focus on empowering product teams by providing them with the right processes, tools—including AI tools—and data. This will help drive productivity, consistency, and a culture of product adoption and usage. This support will enable them to build and launch exceptional products that delight customers and drive business growth.
 

About the Team

As the Product Operations Lead, your goal will be to scale product innovation and execution best practices while streamlining product launches. You will also leverage AI tools to drive productivity and develop the product's strategic narrative. You will be a master of efficiency, a data-driven decision-maker, and a passionate advocate for continuous improvement.

You will collaborate across functions with leaders in product management, data science, product marketing, engineering, design, support, marketing, strategy, finance, and sales. If you thrive in a dynamic, ever-evolving environment and are passionate about enabling product teams to do their best work, we encourage you to Apply.
 

Responsibilities

• Driving new product introductions from concept to launch by collaborating with cross-functional teams and tracking post-launch success.

• Developing content and strategic narrative across the product organization by aligning with company and product strategy.

• Championing data-driven decision making by developing standardized product metrics, partnering with Data Science, and providing insights that inform product strategy.

• Evaluating, adopting, and implementing tools—including AI solutions—across the product organization to boost productivity.

• Fostering alignment and communication across product, engineering, design, marketing, sales, and support to ensure clarity on strategy, timelines, and dependencies.

• Facilitating strategic planning processes with strategy, finance, and product leadership to develop and regularly refresh the product roadmap.

• Establishing and optimizing scalable product development processes, maintaining centralized documentation, and promoting knowledge sharing.

• Running product QBRs and building a high-performing product operations team through effective leadership, mentorship, and development initiatives.
   

What we’re looking for 

• Have a bachelor's degree in Computer Science, or a related field; an MBA or equivalent advanced degree is highly advantageous.

• Bring 12+ years experience in product management, product operations, or related roles, with a proven ability to build and scale product operations in technology-driven environments.

• Demonstrate a long-standing track record (10+ years) of successfully building, leading, and developing high-performing teams in leadership roles.

• Demonstrate robust analytical skills with the ability to translate data into actionable insights using product analytics platforms and data tools. Experience in building & tracking product adoption metrics & dashboard in close partnership with product leads & data science.

• Have experience in building product narrative and content to clearly communicate product strategy and execution plan to an executive audience

• Exhibit exceptional communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.

• Apply strategic thinking to solve complex problems and make data-informed decisions.

• Bring expertise in product management and collaboration tools, including AI tools

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.