Head of Product (MFA)

As the Head of Product of Manulife Financial Advisers (MFA), this role is to position both MAG and MFA as the leading Financial Adviser by managing product strategies and propositions of all insurance and wealth management (insurance and investment) services to achieve business targets.

Position Responsibilities:

Product Due Diligence & Product Research

• Responsible for competitive market, product, and distribution information updates. Keep abreast with latest industry and market movement.
• Secretary of Product Committee.
• Present and recommend changes to product offerings at Product Committee meetings, if required.
• Present product ideas and findings in Product Committee meetings.
• Conduct comparisons on product and compensation and communicate product positioning and key features and benefits.
• Conduct feedback / focus group sessions with reps.
• Monitor product sales performance.
• Exercise product inventory control to ensure product line is competitive and productive
• Handle product enquiry from sales force and internal customers.

Wealth Platform

• Ongoing review of all investment products on the Approved Funds List (AFL) are continually monitored – prompt action required where the product, market or legislation changes and to ensure information is kept up-to-date and accurate.
• Creating and maintaining Recommended List based on different asset classes, sectors and regions to meet clients’ needs.
• Ensuring products on the list meets the firms’ standards according to agreed standardized procedures.
• Advice on products recommendation and assist advisers with FAQ on a timely basis as required.
• To develop and set up essential and/or unique product offerings, which will aid advisers in their investment planning recommendations to clients / customers, e.g., Model Portfolios.
• Construction of customized portfolios for advisers, as and when required.
• Work closely with Funds analyst to select best funds for MFA and for model portfolios.

Product Launch

• Manage the whole end to end process of product due diligence to product launch.
• Take a key role in Product Committee to ensure smooth launch of products.
• Present product due diligence and ensure approval from various parties.
• Ensure products and its collaterals are in compliance with necessary regulatory guidelines.
• Developing sales tools for sales force to enhance their knowledge and competency.
• Ensure the firms are operationally ready for new products from all aspects including IT.

Product Trainings

• Liaise with Manulife Business Academy team to organize new product/fund launch trainings.
• Conduct induction training and facilitate presentations and educational training as and when required, so as to increase the knowledge, awareness and competency of advisers.

• Rationale on Products Differentiation of the funds based on the firms’ Recommended list.
• Ensure all training materials are approved.

Business Relationships

• Main liaison officer with providers for products and sponsorships.
• Handle partner relationships and sourcing for suitable partners for onboarding to enhance our firm’s value proposition.

Special Projects

• Handle projects in compliance with regulatory/industrial guidelines involving changes to product summary, benefit illustration, etc.
• Handle projects related to the firms’  suite of Products e.g., product comparison library, product comparison tools, etc. 
• Provide marketing support to other ad-hoc projects including exhibitions, company events, etc.
• Support company in ad-hoc projects/initiatives.
• Actively participate in discussion with Manulife product team on product ideation and development

Governance and Compliance

• Member of Disciplinary and Balanced Score Card (BSC) Appeal Committee.
• Provide advice and support in related to Third Party Products to Sales Advisory Process committee, e.g., product classification, sales journey.

Required Qualifications:

• Degree holder
• Experience in leading insurance and wealth management business for FA/ Insurance Industry
• Experience in developing products and propositions for Affluent/HNW customers
• Strong knowledge about the insurance and wealth management products and market trends
• Proven ability to lead, motivate and manage team
• Strategically oriented
• High energy and excellent networking skills
• Ability to balance between different stakeholders and be a reliable team player in the Senior Leadership Team
• Effective oral and written communication skills in English, with the ability to convey concepts, ideas, and to influence stakeholders at all levels
• Leads a team of 2/3 members including a Wealth analyst

When you join our team:
 

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].