Head of Product Management

Mindoula is a next generation population health management company that identifies, engages, and serves populations with complex behavioral health, medical, and social challenges across the continuum of care. By using technology to “scale the human connection,” Mindoula helps health plans, health systems, hospitals, and provider groups extend their reach and achieve their value-based service delivery goals.  At Mindoula, we address the full range of behavioral health challenges. We deploy tech-enabled teams of case managers, care managers, community health workers, peer support specialists, therapists, and psychiatrists to provide 24/7 support to even the most complex and underserved behavioral health populations.

The Vice President of Product Management will champion a “customer-back” approach in designing, developing, and deploying integrated technology solutions for Mindoula’s employee-facing and member-facing platforms. This role will collaborate closely with the Technology Solutions group (software engineers, application developers), Data Solutions group (data architects and engineers, data scientists), Data Science and AI groups (data scientists, AI engineers), Reporting & Business Analytics group, and business teams. The Product Management Lead will be responsible for creating a cohesive, integrated product roadmap, translating business requirements into technical delivery, and ensuring on-time, high-quality feature releases that advance Mindoula’s mission and growth objectives.

Location... 

This is a 100% remote position that must be located in the United States. Mindoula is not able to provide any type of employment sponsorship at this time. 

What you'll do...

Product Strategy & Roadmapping

• Develop & Maintain Integrated Product Roadmaps: Create and communicate cross-functional product roadmaps that align application features (employee-facing/member-facing) with technology, data, and AI initiatives.
• Translate Business Needs Into Tech Requirements: Partner with Program Leadership and key stakeholders to define and prioritize clear product requirements that address both immediate business priorities and longer-term strategic goals.
• Ensure EOS Alignment: Align quarterly Rocks and Scorecard objectives with the product backlog, ensuring timely delivery and measurable outcomes.

Product Ownership & Execution

• Champion Customer-Back Design: Gather insights from internal stakeholders (care managers, clinicians) and end users to ensure every feature is rooted in real-world needs and workflows.
• Lean & Continuous Discovery: Oversee the entire product development lifecycle, managing sprint planning, rapid iteration & feedback, retrospectives, and deployment processes to ensure the timely delivery of high-quality, engaging features and solutions.
• End-to-End Product Ownership: Partner with delivery and support teams to triage and resolve user-reported issues; deliver an exceptional user experience; monitor and ensure platform performance and availability; and, track, analyze feature adoption, user feedback, and user engagement to inform product strategy and training. 
• Metrics & Success Criteria: Define success metrics (KPIs) for each product feature, measure outcomes post-launch, and partner with business and technology teams to drive continuous improvement.

Cross-Functional Collaboration

• Collaborate With Data & AI Teams: Integrate data analytics, BI reporting, and predictive modeling capabilities into product roadmaps, ensuring members and care teams benefit from data-driven insights.
• Business Unit Engagement: Serve as the primary interface to business stakeholders, clarifying product priorities, refining requirements, and communicating release timelines and milestones.
• Stakeholder Communication: Present product strategies, key learnings, and project updates to executives, partners, and internal teams in alignment with EOS L10 practices.
• End User Training & Adoption: Partner with Program Leadership on communication and training to drive adoption.

Quality, Compliance & Innovation

• Ensure Secure & Compliant Product Delivery: Partner with engineering, data, and security teams to meet healthcare regulatory standards (HIPAA, data privacy) and company security requirements.
• Promote Innovation: Stay abreast of emerging technologies, user-centric design trends, and advanced product management approaches to advance Mindoula’s competitive position at the leading edge of behavioral health technology.

Team Development & Leadership

• Serve as Player/Coach to Small Product Team: Contribute directly while leading and mentoring a small team of technical product managers or product owners, fostering a collaborative and accountable culture and demonstrating a hands-on approach to guiding and inspiring others.
• Uphold Product Management Best Practices: Instill principles from leading product management / ownership frameworks that emphasize continuous improvement and outcome-focused delivery.
• Drive Accountability & Execution: Leverage EOS (Scorecards, IDS, Rocks) to drive on-time product delivery.
• Perform other duties and projects as assigned and/or required to enable Mindoula to meet its overall business goals.

What you'll need...

• A graduate level degree in Business, Computer Science, Engineering, or a related field (or equivalent work experience) is required. 
• Proven track record using modern product management frameworks to deliver high-impact software products, in healthcare or a regulated industry.
• Familiarity with data analytics, AI/ML, and user-centered design.
• Ability to operate in a rapidly changing environment while considering new and untested approaches. 
• Exceptional interpersonal, collaboration, and organizational skills. 
• Excellent written and verbal communication skills. 
• Demonstrated ability to explain technical concepts to non-technical audiences and vice versa.