Head of Product Management (Fintech Products)

Head of Product Management – Fintech Products

MC Systems

About JN:

We are The Jamaica National Group Limited, representing a globally respected brand, boldly finding ways to enrich lives and build better communities. Our core values make us who we are and are demonstrated in everything we do; rooted in RESPECT we believe our everyday jobs contribute to something bigger than ourselves. We are dependable and pride ourselves in our authenticity and in the transparent solutions we create that bring value to our customers.

About MC Systems:

MC Systems Limited, a subsidiary of the Jamaica National Group, has been delivering innovative ICT products and services to global markets since 1973. We leverage emerging technologies, deep industry expertise and a culture of innovation to develop solutions that create meaningful value for our customers and stakeholders.

Job Summary

MC Systems is seeking an experienced and visionary Head of Product Management – Fintech Products to establish and lead its product management function.

This strategic leadership role is responsible for defining how the organization discovers, prioritizes, develops, commercializes and manages products across its banking, payments, and business SaaS portfolios. The successful candidate will lead product strategy, governance, commercialization and growth while building and developing a high-performing team of Product Managers and Product Owners.

During the initial phase of the role, the incumbent will have direct hands-on responsibility for managing and growing 3 flagship product lines while establishing the product management function and operating model:

• Phoenix – Core Banking Platform
  
• BizPay – Payroll & Business SaaS Solutions
  
• Payments – Digital Payments Solutions
  

 As the portfolio matures, the Head of Product Management – Fintech Products will transition from day-to-day product ownership to strategic leadership, oversight and development of a scalable product organization capable of driving innovation, customer value and commercial success across the portfolio.

Key Responsibilities

Product Strategy & Ownership

• Own the product vision, roadmap and success metrics for Phoenix, BizPay, and Payments.
  
• Lead product discovery by assessing customer needs, market trends, competitive dynamics and regulatory requirements, translating insights into actionable product strategy.
  
• Define and prioritize roadmaps and product backlogs with engineering based on customer value, commercial impact and strategic objectives.
  
• Drive productization initiatives, including packaging, onboarding, configuration, pricing, servicing and scalability.
  
• Direct Product Owners responsible for translating product strategy into epics, user stories, acceptance criteria, functional specifications and backlog management.
  
• Own product acceptance and business validation, including defining acceptance criteria, facilitating User Acceptance Testing (UAT) and securing business sign-off prior to go-live.
  
• Serve as the subject matter expert for product and market capabilities during pre-sales engagements, customer presentations, demonstrations and complex solution discussions.
  

Product Leadership & Team Development

• Build, lead, mentor and develop a high-performing team of Product Managers and Product Owners.
  
• Establish product management standards, competency frameworks, career pathways and performance expectations.
  
• Foster a customer-centric, outcome-driven culture focused on measurable business value.
  

Product Operating Model & Governance

• Design and implement product management frameworks, governance practices, prioritization methodologies and delivery processes.
  
• Establish effective UAT, product acceptance and business validation processes across the division.
  
• Develop and monitor product performance metrics, including adoption, revenue growth, customer satisfaction, value realization and delivery predictability.
  
• Promote data-driven decision-making across the product portfolio.
  

Commercial Growth & Client Engagement

• Partner with Business Development and Sales teams to support product-led growth initiatives.
  
• Lead product solutioning efforts for RFPs, customer proposals and pre-sales engagements.
  
• Own product packaging, pricing, commercialization and business case for new revenue lines.
  
• Convert bespoke client requests into scalable, repeatable product capabilities and revenue-generating solutions.
  
• Act as the senior product representative in client, partner and executive stakeholder engagements.
  

Delivery Partnership

• Partner with internal stakeholders to ensure product strategies are achievable and aligned to organizational objectives.
  
• Ensure product decisions appropriately consider technical architecture, regulatory requirements, operational realities and customer outcomes.
  
• Balance innovation, delivery timelines and commercial priorities across the product portfolio.
  

Qualifications & Experience

The ideal candidate will possess:

• Bachelor's degree in Business, Computer Science, Management Information Systems, Engineering, or a related discipline
  
• Master's degree is an advantage
  
• Minimum of 10 years' experience in product management, including at least 3 years leading Product Managers and/or Product Owners
  
• Proven experience owning product vision, product strategy, roadmaps, product discovery, backlog prioritization and feature delivery
  
• Strong experience within Fintech, banking or remittance payments, payroll, SaaS platforms, or related technology domains
  
• Demonstrated success taking products from concept through launch and measurable commercial outcomes
  
• Experience presenting to and influencing executive leadership teams, boards and senior stakeholders
  
• Experience commercializing B2B or B2B2C solutions for financial institutions is highly desirable.
  
• Direct experience in one or more of the following domains:
  
• Core Banking Platforms (e.g., Fiserv Phoenix)
  
• Payroll and HR Solutions
  
• Payment Systems (ACH, Cards, Wallets, Switching Networks)
  

• Exposure to API-based products platform, ecosystems and system integrations.
  
• Familiarity with Caribbean and emerging-market financial services environments and related regulatory frameworks.
  
• Agile or  Product Management certifications such as CSPO, CSM, SAFe POPM, or equivalent would be an asset.
  

What Success Looks Like

Within this role, success will be reflected by:

• Clearly defined and actively managed roadmaps and backlogs for Phoenix, BizPay, and Payments.
  
• A trusted, prioritized, multi-team product roadmap aligned with strategic business objectives.
  
• Consistent use of data and performance metrics to inform product decisions.
  
• Increased product-led contribution to successful RFPs, proposals and customer wins.
  
• Growth in reusable, commercialized product capabilities versus bespoke one-off client developments.
  
• A scalable product management function with strong governance, practices and talent development frameworks.
  

Why Join MC Systems?

Join a high-performing technology organization where innovation meets impact. This is an opportunity to shape the future of Fintech solutions across the Caribbean while leading the development and commercialization of transformative products for financial institutions and businesses.

MC Systems offers a competitive compensation package, professional growth opportunities and the chance to make a lasting impact on the region's digital transformation journey.

Apply today and help shape the future of Fintech innovation at MC Systems Limited.

Application Deadline: Sunday, September 13, 2026