Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job DescriptionWe have a new opportunity for an established, high-impact product leader to join our Consumer Services function as Head of Product - Consumer Growth & Experience, reporting directly to the Chief Product and Commercial Officer.
Your mission is to drive growth, engagement, and long-term customer value by creating seamless, personalised, and high-performing product experiences, by leading our new domain – Access and Activation, owning the end-to-end customer entry point and early lifecycle.
You will lead and inspire a talented product team, setting direction, driving execution, and embedding innovation, ensuring more customers discover, access, and regularly engage with Experian, particularly our flagship credit score proposition.
What You’ll Be Doing:
Customer Experience & Personalisation
- Deliver seamless login and onboarding journeys that maximise conversion
- Evolve the Home experience into a personalised hub, driving deeper engagement
- Champion a customer-first mindset, aligning product experience with Experian’s brand purpose
Innovation, Tools & AI
- Champion modern product tools, experimentation, and data-led ways of working
- Leverage AI-driven workflows and personalisation to enhance product experiences and efficiency
- Balance innovation with secure access and fraud prevention capabilities
Leadership & Team Performance
- Lead, coach, and inspire a high-performing product team, driving accountability and outcomes
- Act as a hands-on leader, setting clear direction while ensuring strong execution
- Influence and align cross-functional stakeholders, including senior leadership
Customer Growth & Lifecycle Ownership
- Own strategy and delivery across acquisition, onboarding, activation, and early engagement
- Drive growth in new customers, credit score views, and app engagement, including underserved segments
- Optimise re-engagement and lifecycle journeys to increase retention and long-term value
Data & Performance Driven Delivery
- Define and track key growth and engagement metrics across the funnel
- Use experimentation and analytics to optimise performance and prioritisation
- Translate insights into clear actions that drive measurable impact
Qualifications
- Proven experience as a senior product leader in a consumer-focused, digital environment
- Track record of leading and scaling teams while delivering measurable growth outcomes
- Experience using modern product tools and working with AI-enabled workflows or automation
- Strong experience across customer lifecycle, onboarding, activation, and engagement strategies
- Deep understanding of personalisation, app-first experiences, and conversion optimisation
- Highly data-driven, with hands-on experience in experimentation and performance analysis
- Strong leadership presence, with the ability to influence at executive level and align cross-functional teams
- Understanding of security, authentication, and fraud prevention, balancing risk with seamless UX
- Passion for customer experience and driving meaningful engagement at scale
Benefits package includes:
- Hybrid working - 40% office based
- Great compensation package and discretionary bonus
- Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Grade: C/EB7
#LI-DS1 #LI-hybrid
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Skills Required
- Proven experience as a senior product leader in a consumer-focused, digital environment
- Track record of leading and scaling teams while delivering measurable growth outcomes
- Experience using modern product tools and working with AI-enabled workflows or automation
- Strong experience across customer lifecycle, onboarding, activation, and engagement strategies
- Deep understanding of personalisation, app-first experiences, and conversion optimisation
- Highly data-driven, with hands-on experience in experimentation and performance analysis
- Strong leadership presence, with the ability to influence at executive level and align cross-functional teams
- Understanding of security, authentication, and fraud prevention, balancing risk with seamless UX
- Passion for customer experience and driving meaningful engagement at scale
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
