Head of Process Excellence

Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets.

For over 40 years, we’ve connected people, places and possibilities - moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA.

We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing.

Our scale and reach help businesses operate more efficiently across borders and supply chains – and our team of 1,500+ people brings diverse perspectives and shared ambition.

We’re proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving – and build a career that moves with it.

As the Head of Process Excellence, you will be responsible for driving operational excellence across Australia by reviewing, designing and optimising end-to-end business processes. You will identify opportunities for standardisation, simplification and continuous improvement, while leading country process governance and fostering cross-functional collaboration. You will also support and guide local process initiatives where required to meet customer, regulatory, and operational needs. The role is instrumental in championing the successful adoption of global business initiatives and ensuring sustainable business outcomes.

In this role, you will provide strategic guidance to ensure business processes, system capabilities and operational practices remain aligned with global standards and organisational objectives. Through effective governance and stakeholder engagement you will enable consistent execution, improve productivity and deliver exceptional customer outcomes across the region.

Key Responsibilities

• Champion globally standardised business processes and ways of working.
• Documenting current state processes, conducting gap analysis, and recommending future state.
• Represent Asia within the Global Process Governance framework.
• Drive compliance with global process standards and identify opportunities to simplify country variations.
• Lead country process reviews and governance forums.
• Analyse, design and continuously improve end-to-end freight forwarding processes.
• Facilitate workshop sessions to engage teams and support with process adoption.
• Maintain process documentation and process architecture within approved application.
• Develop future-state process designs that improve efficiency, quality and customer experience.
• Support the implementation of CargoWise rollout.
• Validate regional workflow designs and business rules.
• Participate in User Acceptance Testing (UAT), business readiness activities and country deployments.
• Drive operational excellence initiatives across the country.
• Analyse operational performance and identify productivity opportunities.
• Monitor process compliance and operational KPIs.
• Lead continuous improvement initiatives that improve customer outcomes and operational efficiency.

• 5+ years experience within the international freight forwarding industry.
• Strong operational knowledge across Air and Ocean freight operations.
• Deep understanding of CargoWise One (CW1).
• Experience leading process improvement initiatives.
• Strong facilitation, stakeholder engagement and workshop leadership skills.
• Experience working across multiple countries or regions.
• Exceptional communication and influencing skills.
• The ability to balance global standards with regional operational requirements.
• Lean, Six Sigma or Process Improvement qualifications are advantageous but not essential.

Why Mondiale VGL?

• Be part of a dynamic and growing team in a global company with over 40 years of industry expertise
• Join a supportive, energetic environment where no two days are the same
• Build a career where your impact drives the future of the logistics and freight teams

If you're passionate about client service and ready to take your career to the next level, we'd love to hear from you! Apply now and be part of the team at Mondiale VGL.

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.