The Role
Leads the Bank’s POS business strategy, merchant acquisition, terminal deployment, transaction growth, revenue, profitability, and compliance. Oversees merchant retention, terminal inventory, pricing optimization, service improvements, and cross-selling initiatives. Manages and develops the POS Business team while using merchant feedback and transaction data to improve products and processes. Requires extensive experience in banking, fintech, payments, digital banking, merchant acquiring, or related financial services, with strong knowledge of Nigeria’s payments ecosystem.
Summary Generated by Built In
Are you an experienced and confident banker seeking a challenging role in the Digital Banking Space?
We have an exciting opportunity for you!
The Head, POS Business is responsible for the strategic development, growth, and profitability of the Bank’s Point-of-Sale (POS) business. The role will lead the acquisition and management of merchants, drive POS deployment and transaction volumes, develop innovative payment solutions, and ensure the effective management of the Bank’s POS network.
Responsibilities Include:
- Develop and execute the Bank’s overall POS business strategy in line with the Bank’s corporate and digital banking objectives.
- Set and drive aggressive but sustainable targets for POS deployment, active terminals, transaction volume, transaction value, revenue, and profitability.
- Develop strategies to increase POS utilization, merchant activity, customer retention, and transaction frequency.
- Develop and implement strategies for acquiring high-value merchants and businesses across key sectors.
- Identify opportunities for cross-selling the Bank’s products and services to POS merchants.
- Establish initiatives to improve merchant retention and reduce dormant or inactive POS terminals.
- Oversee the deployment, activation, distribution, and management of POS terminals across target locations.
- Ensure effective monitoring of terminal inventory and minimize terminal losses and idle assets.
- Identify opportunities to optimize pricing and improve revenue per terminal/merchant.
- Lead, coach, and develop the POS Business team to achieve agreed business objectives.
- Develop initiatives to improve merchant satisfaction and overall POS service experience.
- Establish effective processes for handling merchant complaints and service issues.
- Use merchant feedback and transaction data to improve products, processes, and service delivery
- Ensure that the POS business operates in compliance with all applicable CBN regulations, payment industry requirements, Bank policies, and internal controls.
Requirements
- Bachelor’s degree in Business Administration, Finance, Economics, Marketing, Computer Science, or a related discipline.
- A Master’s degree or relevant professional qualification will be an added advantage.
- Minimum of 8–10 years’ relevant experience in banking, fintech, payments, digital banking, merchant acquiring, POS business, or related financial services.
- At least 3–5 years in a management/leadership role, preferably managing a payments or digital channels business.
- Demonstrable experience in growing a POS, merchant acquiring, agency banking, or electronic payments portfolio.
- Strong understanding of the Nigerian payments ecosystem and relevant regulatory requirements.
- Proven track record of delivering revenue and transaction growth.
Benefits
What's in it for you?
- Limitless Growth.
- Positive and Inclusive Work Environment.
- Tailored Rewards and Recognitions.
- Continuous learning environment.
- Health and Wellness Benefits.
Skills Required
- Bachelor’s degree in Business Administration, Finance, Economics, Marketing, Computer Science, or a related discipline
- Master’s degree or relevant professional qualification
- 8–10 years of relevant experience in banking, fintech, payments, digital banking, merchant acquiring, POS business, or related financial services
- 3–5 years of management or leadership experience, preferably managing a payments or digital channels business
- Demonstrable experience growing a POS, merchant acquiring, agency banking, or electronic payments portfolio
- Strong understanding of the Nigerian payments ecosystem and relevant regulatory requirements
- Proven track record of delivering revenue and transaction growth
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The Company
What We Do
Optimus Bank is a national commercial bank licensed by the Central Bank of Nigeria, aiming to build a preferred platform for sustainable and scalable solutions for people and businesses, positioning itself as a technology-driven financial institution.
