Head of Platform Engineering

Posted Yesterday
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2 Locations
In-Office or Remote
Senior level
Retail • Software
The Role
Lead design, delivery and operation of secure, scalable multi-cloud platforms (Azure, AWS, GCP). Drive Infrastructure-as-Code, automation, Kubernetes, CI/CD, observability and ITIL-aligned operations. Partner with tech teams and suppliers to optimise performance, manage risk, ensure security and maximise cloud value.
Summary Generated by Built In
What's in it for you?

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

  • After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
  • Competitive holiday entitlement with the potential to buy extra holiday days!
  • Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
  • A generous Defined Contribution Pension Scheme and Life Assurance.
  • A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
  • Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
  • Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
  • Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
  • A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
What you'll do
  • Lead the design, delivery and operation of secure, scalable cloud platforms across Azure, AWS and GCP environments.
  • Drive automation through Infrastructure-as-Code, cloud engineering best practices and modern platform capabilities.
  • Ensure cloud services are resilient, compliant and aligned to security, availability and operational standards.
  • Enable effective DevOps ways of working, including CI/CD, observability, monitoring and lifecycle management.
  • Partner with technology teams and suppliers to optimise performance, manage risk and maximise cloud value.
Who you are
  • Experienced in cloud platform engineering, with strong knowledge of Azure and exposure to AWS and/or GCP.
  • Skilled in Infrastructure-as-Code, automation and cloud-native technologies, including Kubernetes.
  • Knowledgeable in networking, hybrid connectivity, identity and access management, and security best practices.
  • Comfortable working within ITIL-aligned operational environments and leading continuous improvement.
  • A clear communicator who builds strong relationships and solves complex technical challenges collaboratively.
Everyone's welcome

We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. M&S strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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Skills Required

  • Experience in cloud platform engineering
  • Strong knowledge of Azure
  • Exposure to AWS and/or GCP
  • Skilled in Infrastructure-as-Code and automation
  • Experience with cloud-native technologies, including Kubernetes
  • Knowledge of networking and hybrid connectivity
  • Knowledge of identity and access management and security best practices
  • Comfortable working within ITIL-aligned operational environments
  • Ability to communicate clearly, build relationships and lead continuous improvement
Am I A Good Fit?
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The Company
HQ: London
35,678 Employees
Year Founded: 1884

What We Do

At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.

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