As Head of Platform Engineering (d/f/m) your responsibilities will include:
- building, scaling, and mentoring a high-performing DevOps / Site Reliability Engineering team, fostering a culture of ownership, collaboration, and technical excellence and acting as a servant leader who empowers engineers to do their best work
- defining and communicating a long-term platform and infrastructure roadmap aligned with vivenu’s product and business goals while prioritizing key initiatives such as scalability, observability, deployment velocity, and resilience
- driving the definition and implementation of SLIs/SLOs, introducing system-wide observability standards, and ensuring best-in-class uptime and recovery strategies, also leading incident response efforts and post-mortems with clarity and calm
- designing, building, and maintaining cloud infrastructure capable of handling >1 billion monthly requests; defining and maintaining modular, reusable infrastructure components and managing Kubernetes fleets with high availability in mind
- partnering closely with development and product teams to continuously improve deployment workflows, optimize build and release pipelines, and enable self-service infrastructure for product teams via efficient CI/CD practices
- staying technically engaged with contributing to architecture discussions, troubleshoot critical issues, and leading technical evaluations, to set the bar high and lead by example in reliability, security, and performance
What you will need to succeed in this role:
- proven Leadership Experience, a track record of successfully building, leading, and coaching high-impact DevOps/Platform Engineering teams in high-growth or high-scale environments
- deep Kubernetes Expertise with a deep understanding of container orchestration, pod lifecycle, scaling strategies, and cluster resilience, knowing how to keep deployments stable even during flash-sale traffic spikes
- extensive hands-on experience with Terraform, CI/CD pipelines, cloud-native monitoring, and at least one cloud platform (ideally GCP, otherwise AWS/Azure), knowing how to automate, scale, and observe everything
- System Reliability Focus and a strong foundation in defining and rolling out SLIs/SLOs, proactive failure recovery strategies, and self-healing infrastructure, while understanding how to strike a balance between perfection and pragmatism
- strategic and tactical thinking, to thrive in both the strategy room and in the terminal, while balancing long-term platform vision with short-term delivery needs without being afraid to get the hands dirty when needed
- strong communication and collaboration skills with the ability to clearly communicate complex technical topics to both engineers and non-technical stakeholders, and to collaborate cross-functionally, while bringing people along with your thinking
- Resilience and the ability to stay calm under pressure, whether during outages, shifting priorities, or leadership challenges, the nature to remain focused, supportive, and solution-oriented with the expericience of leading teams through complexity with clarity and confidence
- being a Mentor with a Builder's Mindset, enjoying coaching others, cultivating engineering culture, and building systems that scale in both technology and human terms while taking pride in creating environments where engineers grow and infrastructure hums
Top Skills
What We Do
Hundreds of thousands of sellers around the globe rely on primary ticketing solutions that haven’t kept up with their needs and expectations. Platforms from the 90s that still feel like we are in the 90s made the jobs of ticket managers worldwide constant miseries.
Now there is a better way — customer-centric ticketing! vivenu is a primary ticketing provider that helps event organizers manage, market, and analyze ticket sales from one unified platform.
Our mission is to build a ticketing platform that puts ticket sellers first – so they’re empowered to create experiences that people love. We empower organizers to be more efficient, absolutely independent, and fully connected – to say the very least.
vivenu is the exclusive ticketing solution for the Grammy Awards, the Special Olympics, FC Schalke 04, Qatar Creates, and many many more. With $65 million in funding from renowned global investors, we’ve set out to revolutionize event ticketing – now and forever.
Pumped enough? We are not just another company and we are not looking for people who seek just another job. Ready for personal growth? Join us.
Why Work With Us
Join us to shape the future of live entertainment with purpose and variety. Whether you’re refining innovative product features, creating memorable fan experiences, closing strategic partnerships, or driving customer success — every step at vivenu impacts hundreds of clients and thousands of fans daily. Here, your work truly matters.
