Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job DescriptionHead of Performance Analytics - ECS
We're looking for a commercially minded, strategically driven analytics leader to head up our Performance Analytics function. This is a high-impact leadership role at the heart of business decision-making, acting as the strategic analytics partner to Memberships, Commercial and Finance leadership.
You'll own the Performance Analytics strategy, roadmap and delivery, developing the analytical frameworks, predictive models , performance insights and reporting that explain business performance, maximise customer value and identify future growth opportunities. Leveraging Experian’s subscriptions and Bureau data, internal performance data and external market intelligence, you'll uncover commercial opportunities, influence strategic decisions and ensure data-driven insight is embedded across the business.
You'll also lead and develop a high-performing team, fostering a culture of commercial thinking, technical excellence, innovation and measurable business impact.
What You'll Be Doing
- Own the Performance Analytics roadmap, aligning analytical priorities to business strategy and balancing stakeholder demand with long-term commercial value creation.
- Act as the strategic analytics partner to Commercial, Memberships, Finance, Trading and Bureau leadership, influencing decision-making through data-driven insight and recommendations.
- Lead, coach and develop a high-performing team of analysts, fostering a culture of commercial thinking, technical excellence and continuous improvement.
- Develop and evolve predictive models and analytical frameworks that support key commercial metrics, including Customer Lifetime Value (LTV), retention, churn, customer profitability and growth opportunities.
- Own the business performance framework, delivering trusted metrics, reporting and insights that explain performance drivers and support executive decision-making.
- Lead analytics for the subscription and marketplace businesses, identifying opportunities to improve customer value, commercial performance and long-term growth.
- Leverage Experian Bureau data, internal performance data and external market intelligence to benchmark performance, identify trends and quantify new commercial opportunities.
- Partner with Marketing, Product, Finance, Data Engineering and Technology teams to deliver actionable analytical programmes, while embedding AI and automation to improve efficiency and business outcomes.
Qualifications
Essential Experience & Skills
- Proven experience leading and developing high-performing Analytics, Commercial Analytics or Performance Analytics teams.
- Proven people leadership, stakeholder management and strategic business partnering experience.
- Strong commercial acumen with experience partnering senior stakeholders across Commercial, Finance, Trading or Bureau functions to influence strategic decision-making.
- Strong expertise in developing and applying analytical frameworks and predictive models, including Customer Lifetime Value (LTV), retention, upsell, churn, customer profitability and propensity modelling.
- Advanced SQL skills and experience working with large, complex customer and commercial datasets.
- Strong track record of translating complex analysis into actionable insights and measurable business outcomes.
- Experience establishing business performance frameworks, KPIs and executive-level reporting.
- Ability to prioritise and manage an analytics roadmap aligned to business objectives and commercial outcomes.
- Experience leveraging AI, automation and advanced analytics techniques to improve insight generation and decision-making.
Desirable Experience
- Experience within subscription, marketplace, financial services or other consumer-focused businesses.
- Knowledge of commercial optimisation techniques, including pricing, customer value, profitability and growth analytics.
- Experience using Bureau data, external market intelligence and benchmarking to identify commercial opportunities and market trends.
Benefits package includes:
- Hybrid working - 40% office based
- Great compensation package and discretionary bonus plan
- Core benefits include pension, bupa healthcare, sharesave scheme and more!
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can also purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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Skills Required
- Experience leading and developing high-performing Analytics, Commercial Analytics, or Performance Analytics teams
- People leadership, stakeholder management, and strategic business partnering experience
- Commercial acumen and experience partnering with senior Commercial, Finance, Trading, or Bureau stakeholders
- Expertise developing and applying analytical frameworks and predictive models, including customer lifetime value, retention, upsell, churn, profitability, and propensity modeling
- Advanced SQL skills and experience working with large, complex customer and commercial datasets
- Track record translating complex analysis into actionable insights and measurable business outcomes
- Experience establishing business performance frameworks, KPIs, and executive-level reporting
- Ability to prioritize and manage an analytics roadmap aligned with business objectives and commercial outcomes
- Experience leveraging AI, automation, and advanced analytics techniques to improve insight generation and decision-making
- Experience within subscription, marketplace, financial services, or other consumer-focused businesses
- Knowledge of commercial optimization techniques, including pricing, customer value, profitability, and growth analytics
- Experience using bureau data, external market intelligence, and benchmarking to identify commercial opportunities and market trends
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
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Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
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Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
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Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
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What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
