The Role
Lead the design and implementation of People Technology and Operations, emphasizing automation, AI, and scalability while collaborating with senior leadership to enhance efficiency and employee experience.
Summary Generated by Built In
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
We are looking for a technology-led People leader who is excited by digital transformation, automation and AI, and who sees operations as something to be simplified, scaled and increasingly self-served, not manually maintained.
You’ll enjoy designing modern solutions, experimenting with new technologies and personally getting hands-on with tools (including AI) to reduce operational effort while improving the Zopian experience.
Reporting directly to the Chief People Officer, this role will be pivotal in ensuring our People operating model is scalable, efficient and fit for the future. With HiBob recently implemented as our core HRIS, we are at the start of an exciting maturity journey - one that will see you and your team build a truly digital-first, industry-leading People technology & operations ecosystem.
This is a hands-on, builder-style leadership role, suited to someone who enjoys rolling up their sleeves to design, configure, test and iterate on solutions themselves, while also operating at a strategic level. You will personally engage with systems, data and AI-enabled tools rather than delegating all execution.
As a member of the People Leadership team, you’ll play a broader role in shaping and delivering our People Strategy, supporting Zopa’s continued growth and readiness for IPO. The role is based in our London office, with an expectation of being on site three days per week.
A day in the life...
- Set and own the vision and roadmap for People Technology & Digital Operations, deliberately designing out manual effort and building a scalable, self-service, digital-first operating model.
- Own and evolve the People Technology ecosystem, taking a product mindset to continuous optimisation, automation and integration across our systems (HiBob, Lever, Culture Amp, Monday.com etc). This includes hands-on exploration and deployment of AI-enabled solutions (e.g. CustomGPTs, workflow automation, intelligent knowledge bases) to materially reduce operational workload and elevate service quality
- Lead the maturity journey of People Operations, implementing best-in-class policies, processes and service delivery models that are efficient, compliant and fit for a regulated, high-growth organisation.
- Partner with the Chief People Officer and People Leadership team to shape and deliver the People Strategy, translating strategic priorities into practical, well-executed operational and technology solutions.
- Enable data-driven decision-making in partnership with our People Analytics lead, ensuring leaders have access to timely, accurate insights to support workforce decision-making. Driving data-driven improvements across our operations service delivery model
- Act as the People function’s AI/Automation champion, personally experimenting with, implementing and embedding AI-enabled tools and ways of working where they can improve decision-making, service delivery and operational efficiency.
- Ensure operational excellence and compliance, including governance, controls and documentation required to support audit readiness, regulatory expectations and future IPO requirements.
- Build, lead and develop a high-performing People Technology & Operations team, creating clear ownership, capability and career pathways while fostering a culture of continuous improvement.
- Act as a senior stakeholder partner across the business, working closely with Technology, Finance, Risk, Legal and other functions to deliver joined-up solutions and seamless employee experiences.
- Oversee SMCR governance, and Risk Management for the People function including monthly, quarterly & annual risk & control reporting.
- Drive change and adoption, ensuring new systems, processes and ways of working are successfully embedded, well-communicated and positively experienced by Zopians.
- Own vendor and partner relationships, including contract management, performance, and value realisation across People technology and outsourced services.
About you...
- Significant experience leading People Technology and People Operations within a scaling technology-led or financial services organisation, with proven credibility partnering with senior leaders and executives.
- Demonstrable experience delivering people systems transformation, including the implementation, optimisation and adoption of modern HR platforms, with a strong focus on personally using and deploying AI-enabled tooling, automation and digital innovation (not just sponsoring it).
- Deep expertise in evolving People Operations maturity, moving teams towards high levels of self-service, effective knowledge management and simplified processes, while actively removing unnecessary complexity and red tape.
- A strong analytical and data-driven mindset, with proven experience using people data and insights to influence decision-making, improve outcomes and manage risk.
- Proven programme and change leadership capability, successfully leading large-scale, cross-functional initiatives from design through to delivery and adoption.
- Experience building, leading and coaching high-performing teams in a growth environment, developing capability, ownership and confidence as the organisation scales.
- A collaborative and trusted leadership style, with the ability to build strong relationships and credibility across Zopa and with key stakeholders in Technology, Finance, Risk and Legal.
#LI-OH1
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Top Skills
Ai-Enabled Tools
Culture Amp
Customgpts
Hibob
Intelligent Knowledge Bases
Lever
Monday.Com
Workflow Automation
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The Company
What We Do
We’re Zopa, and we want to make money work better for you. Our diverse team is united in their mission of creating simple, fair and honest financial products that have the customer’s needs at their heart. We’re proud that this dedication is reflected in our excellent rating on TrustPilot. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future. We’re not the new kids on the block though - we’ve been a pioneering force in finance for 16 years. In 2005, we built the first ever peer-to-peer (P2P) lending company, giving our customers access to loans built for real-life and intelligent investments backed by cutting-edge tech. In 2020, we launched Zopa Bank, meaning we could offer more – like fixed term savings backed by FSCS protection and a credit card to help customers take control of their finances. We’ve lent out over £6 billion and are proud to have made money work better for over half a million people across the UK, whether they were looking to borrow or save.
