Head of People Ops

Mercor's mission is to organize human intelligence to power the AI economy. We partner with leading AI labs and enterprises to provide the human intelligence essential to AI development. Our vast talent network trains frontier AI models in the same way teachers teach students: by sharing knowledge, experience, and context that can't be captured in code alone. Today, more than 30,000 experts in our network collectively earn over $3 million a day.

Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society. Mercor is a profitable Series C company valued at $10 billion. We work in-person five days a week in our San Francisco, NYC, or London offices.

About The Role

Mercor’s Head of People Ops will own the operational backbone of our people function. This role combines traditional HR leadership with operational problem solving across a global workforce.

You will design and implement the systems, policies, and processes that allow Mercor to scale rapidly while maintaining a high-performance culture. This includes supporting employees across jurisdictions, building compliant employment structures internationally, and ensuring our team has the support needed to operate effectively in a demanding environment.

This role reports directly to the executive team and will work closely with finance, legal, and operations leadership.

Core Responsibilities

• Systems & Infrastructure – manage and optimize Mercor’s HR systems (HRIS, payroll, benefits administration, and internal data infrastructure)

• Own the employee lifecycle – onboarding, offboarding, promotions, role changes, and performance review cycles

• Policies and procedures – establish reliable and scalable HR processes as the company grows

• Reporting & analytics – headcount, retention, attrition, performance, and planning

• Compliance – ensure compliance with local employment laws and requirements; partner with legal and finance on international payroll compliance and immigration matters, manage employment documentation, policies and internal compliance processes

Additional Responsibilities

Mercor is scaling quickly, and focused on building and developing a world-class people organization. This role will support Mercor employees across a number of HR topics while we build the HR team.

• Benefits administration: oversee benefits programs and implementation with Mercor’s benefits partner

• HR business partnership: work with leadership teams on performance management, planning, and organizational design

• Employee relations: serve as point of contact for employee relations matters
  

What We’re Looking For

• 8 - 10+ years of experience in People Operations, HR, or related operational roles in fast-paced, and hyper-growth technology companies

• Experience supporting international workforces (e.g. India)

• Exceptional ability to manage ambiguity and instituting structure in a dynamic environment with multiple parallel priorities

• Strong understanding of employment compliance and HR operations

• Systems-oriented – you enjoy building processes and infrastructure that scale.

• Possesses high integrity and discretion when managing sensitive employee data and situations

• Strong partner to leadership teams and comfortable operating with significant ownership
  

Compensation

• Base compensation of $180 - 250k

• Generous equity grant and annual performance bonus

• $15K relocation bonus (for moving to the Bay Area)

• $10K housing bonus (if you live within 0.5 miles of our office)

• $1.5K monthly stipend for meals

• Free Equinox membership

• $200 monthly laundry & cleaning reimbursement

• $200 monthly personal wellness reimbursement

• Health, Dental, Vision insurance401(k) with company match