The Role
Leads the people strategy, workforce planning, recruitment, performance management, employee relations, learning, engagement, HR systems, payroll inputs, and culture initiatives. Oversees facilities, office administration, vendors, workplace safety, budgets, reporting, and service delivery across Lagos and Abuja offices. Advises senior leaders, manages confidential employee data, and ensures effective policies, controls, and compliance.
Summary Generated by Built In
JOB TITLE: HEAD PEOPLE AND CULTURE
LOCATION: LAGOS; OVERSIGHT OF LAGOS AND ABUJA OFFICES
DEPARTMENT: PEOPLE AND CULTURE
JOB SUMMARY
Lead the company’s people agenda and administration across the Lagos and Abuja offices. Build an engaged, capable and accountable workforce; strengthen organisational culture and performance; and provide efficient, safe, and well-controlled workplace services that support the Company’s mandate as the .ng registry.
Requirements
Key Duties and Responsibilities
People strategy and workforce planning
Develop and deliver an annual people and culture plan, workforce plan and budget aligned with the company’s strategy, capability needs and approved establishment.
Advise the COO and managers on organisation design, role clarity, succession, workforce risks and change management using reliable people data.
Own job descriptions, job evaluation inputs and consistent people policies; recommend improvements to reward, employee experience and working practices.
Talent performance and culture
Manage recruitment, selection, onboarding, probation, internal movement and exit processes with clear criteria, documented decisions and positive candidate and employee experiences.
Embed measurable objectives, regular performance conversations, fair appraisals and practical support for underperformance; coach managers on consistent application.
Identify skills gaps and deliver learning and leadership development plans; assess whether learning improves workplace capability.
Lead engagement surveys, listening sessions, recognition, wellbeing and inclusion initiatives; track and close agreed culture improvement actions.
Employee relations and people operations
Manage grievances, employee relations and disciplinary processes fairly and confidentially, working with Legal and Compliance on legal interpretation and sensitive cases.
Maintain accurate employee records, leave, benefits and authorised payroll inputs; reconcile changes with Finance and protect confidential employee information.
Optimise Sage 300 People or the approved HR information system, including workflows, access controls, data quality and monthly workforce reporting.
Administration across Lagos and Abuja
Oversee facilities, office services, utilities, security, cleaning, travel, and logistics for both offices, with clear service standards and local responsibilities.
Manage administrative purchasing, vendor performance, asset registers, maintenance schedules and renewals within approved procurement and financial controls.
Coordinate workplace health and safety, incident reporting, emergency preparedness and administrative business continuity with relevant teams.
Provide monthly people and administration dashboards, budget variance reports and risk updates; support committee submissions and implement approved decisions within the role’s remit.
Key Performance Indicators
Proposed performance measures. Confirm targets, baselines, service levels and weightings with the line manager within the first 60 days; review quarterly. Measures apply to work within the role’s control and approved resources.
Performance Areas; Performance Measures
Recruitment and onboarding
At least 90% of approved vacancies filled within agreed role-specific timelines; 100% of new hires complete scheduled onboarding and probation reviews.
Performance management
At least 95% of eligible staff have agreed objectives and completed reviews by each cycle deadline; improvement plans followed up on schedule.
Culture and retention
Complete an annual engagement survey and at least 90% of due improvement actions; track regretted turnover and agree an improvement target against the baseline.
Capability and succession
At least 90% of priority learning actions delivered on schedule; report learning application and succession coverage for agreed critical roles.
People records and payroll inputs
100% of authorised payroll changes submitted by cut-off; at least 99% accuracy in sampled employee records and payroll inputs; access reviews completed quarterly.
Employee relations
100% of cases logged securely, acknowledged within two working days and progressed within policy timelines, with documented outcomes and escalation.
Office and vendor services
At least 95% of administrative requests resolved within agreed service levels across both offices; all critical maintenance and safety actions completed by due date.
Budget and management reporting
Submit the monthly dashboard by the agreed date; investigate variances above the approved threshold and track agreed corrective actions.
Person Specification
General Education
Bachelor’s degree in Human Resource Management, Industrial Relations, Psychology, Business Administration or a related discipline. A relevant master’s degree is an advantage.
Professional Qualification
Relevant HR professional qualification or chartered membership, such as CIPM, CIPD, SHRM or HRCI, is required. Evidence of continuing professional development is expected.
Work Experience
Minimum of 10 years of progressive HR experience, including at least three years leading a people or HR function or team. Demonstrated responsibility for office administration, facilities or service vendors, preferably across more than one location.
Essential Requirements
Evidence of delivering performance management, employee relations, recruitment, learning, engagement and organisational change initiatives.
Practical understanding of employment obligations and fair HR processes; ability to work effectively with legal specialists.
Experience managing people budgets, HR information systems, payroll inputs, vendor service levels and confidential employee data.
Desirable Requirements
Experience in a technology, professional services, membership, regulatory or similarly stakeholder- intensive organisation; hands-on use of Sage 300 People.
Skills and Competencies
Competencies
Ethical judgement and discretion; people leadership; fairness and empathy; service orientation; accountability; sound judgement under pressure;
influence and collaboration.
SKILLS
Workforce planning; organisation development; coaching; employee relations and case documentation; HR analytics and Excel; policy writing; HR systems; budget control; facilities and vendor management.
Interested candidates should send their CVs to [email protected] using HPC-NI-26 as the subject of the email
Skills Required
- Bachelor's degree in Human Resource Management, Industrial Relations, Psychology, Business Administration, or a related discipline
- Relevant HR professional qualification or chartered membership such as CIPM, CIPD, SHRM, or HRCI
- Evidence of continuing professional development
- At least 10 years of progressive HR experience
- At least three years leading a people or HR function or team
- Experience managing office administration, facilities, or service vendors, preferably across multiple locations
- Experience delivering performance management, employee relations, recruitment, learning, engagement, and organizational change initiatives
- Practical understanding of employment obligations and fair HR processes
- Experience managing people budgets, HR information systems, payroll inputs, vendor service levels, and confidential employee data
- Relevant master's degree
- Experience in technology, professional services, membership, regulatory, or similarly stakeholder-intensive organizations
- Hands-on experience using Sage 300 People
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The Company
What We Do
StreSERT Integrated Limited is a management consulting and business support company that provides innovative and tailored solutions to deliver real and measurable outcomes for clients, focusing on human resources, business advisory, and corporate support services.
