Job Description
We are not looking for job seekers but change makers.
As a Head of Partner Analytics and Reporting Automation, you will be in a critical leadership position, responsible for supporting strategic priorities and translating them into an analytics vision. Lead the team delivering our analytics roadmap for cobrand Partner credit cards, with a focus on portfolio analytics and efforts to engage and retain our customers. In addition, you will provide leadership and mentoring for a team of 25+ analysts in the US and India.
You will work closely with our cobrand teams to manage their portfolio and commitments with our partners, and collaborates with its peers in Card D&A analytics to bring all our data, analytics and AI capabilities to bear. Lead the team responsible for our Reporting and Automation roadmap across Card D&A, shifting our manual processes to an automated business intelligence stack. The team also drives the adoption of more self-service tools and will work on rolling out GenAI capabilities for reporting.
Job Responsibilities

• Lead a team of analysts responsible for analyzing, measuring, and optimizing our existing customer marketing investments and tactics across multiple channels
• Leverage our data to scale our ability to optimize the entire customer lifecycle, with a focus on spend engagement, deepening and retention
• Understand and master a broad range of analytics capabilities (Test design, Modeling, NLP analysis, etc.) and how to best apply them to business problems
• Drive excellent practices and technical standards to support the development KPIs and goals for the card business, developing information suites (Dashboards, reports, visualizations) fit for C-level consumption
• Lead analytic projects to develop hypotheses about the future of the business and support strategic decisions by the Card leadership team
• Mentor the talented individual contributors and functional leaders on your team to grow their own analytical, communication, and leadership skills
• Work cross-functionally with peers in marketing, card portfolio management, finance and strategy to develop a holistic view of performance and growth opportunities
• Present findings and recommendations for action to senior leadersof the company, and support the individual contributors on your team to do the same for their work
• Partner closely with stakeholders to drive understanding of the data and its use in their business area and across lines of business and functions
• Owns and manages all Risks & compensating Controls related to: Data Quality, Data transformations performed by their team, DataUse and the protection of data used by their team.
• Actively supports LOB wide initiatives to reduce Data & Analytics risk (e.g., model governance, SAS uplift).

Required Skills, Qualifications and capabilities

• 10+ years' experience in analytics roles. Experience in Credit Cards is essential for the role
• Familiarity with the drivers of profitability in the card business, including credit decisioning and risk
• 3+ years of people management experience, with demonstrated experience leading transformation efforts
• Demonstrated ability to work and influence decision makers in a fast-paced, matrixed organization, with stakeholders across multiple time zones
• Expertise in working with measurement tools and methodologies across online/offline channels, including multi-touch attribution and A/B testing
• Experience in delivery business intelligence solutions at scale
• Exceptional business intuition and the technical ability to understand, design, and explain complex data architecture
• Excellent communication skills, particularly when explaining technical matters to less technical colleagues
• Exceptional problem solving, and analysis skills combined with the ability to synthesize and effectively communicate findings to all levels throughout the organization
• Commendable team leadership and interpersonal skills, with a strong emphasis on teamwork, initiative and integrity

Preferred Skills, Qualifications and capabilities

• Experience in Tableau and the development of self-service 'no code' solutions is preferred.

***Please note - relocation support is not offered for this role***
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.