Head of Organisational Effectiveness

A little about us 

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program.  

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers.  

At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger - a Community which is connected and supported to make a difference, while having some fun along the way! 

We’re looking for a dynamic leader with a rare blend of strategic thinking, relationship-building, and execution excellence that can play a leadership role in the future of Capricorn.

Role Purpose

As the Head of Organisational Effectiveness, you’ll play a pivotal role in shaping Capricorn’s future. Sitting within the People & Experience function, this strategic leadership position partners closely with the Executive team, People & Experience leaders, and key stakeholders to design and deliver initiatives that enable our long-term vision.

You’ll lead the organisational change management function, ensuring seamless execution of major people & organisational initiatives and embedding change that sticks. This is a hands-on, high-impact role for a change leader who thrives in complexity and is passionate about building a better workplace.

You’ll also bring strategic thinking to lead design and implementation of major people, work force planning and cultural initiatives that will ensure that Capricorn continues to meet growth and strategic outcomes for our Members and Community.

Skills, Knowledge & Attributes

Deep understanding of change management models and frameworks that drive sustainable change.

Strong understanding of workforce planning and aligning workforce to strategic outcomes, including consideration of the integration of digital workforce.

Ability to design cultural enablers and support the future of Capricorn, driving overall effectiveness and engagement of the Capricorn Team.

Exceptional influencing and communication skills across all levels—from frontline to executive.

Proven ability to lead cross-functional initiatives from concept to delivery.

Solid grasp of HR principles, legislation, and best practices.

Strong written and verbal communication, with a collaborative and proactive mindset.

Resilience, adaptability, and a hands-on approach when needed.

Ability to manage competing priorities and deliver within tight timeframes.

Experience

Minimum 5 years leading internal or external consultancy programs, with a strong track record in delivering impactful HR initiatives.

Experience navigating complex organisations and managing diverse deliverables.

Qualifications

Tertiary qualifications in Human Resource Management or a related commercial discipline.

Change management certifications (e.g. PROSCI) highly desirable.

Facilitation credentials such as Hogans, Korn Ferry, LSI or similar are a plus.

A little on life at Capricorn 

Joining our community is about more than just a job, so here’s what’s in it for you:  

Work flexibility – We’re all unique, and so are the ways in which we work. We have Hybrid (2 days working from home) written into our policy.

Development Opportunities – your success is ours too. We provide  training opportunities and development to give you the tools you need to grow.  

Paid parental leave – during life’s most important times, we support  parents’ leave (for both parents) and their transition back to work. 

Get social – our social calendar is full, with a range of different virtual and face-to-face events to keep us connected. 

A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.  

A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more! 

Amazing Benefits – Unlock amazing benefits at Capricorn. We offer all  staff free gym membership near the office, discounted private health benefits and all inclusive working from home kits to get you started!  

Sound like you’d be a good fit?  

If you are ready to become part of a growing community and make a real impact, get in touch today. 

For further information, support with your application and details on Capricorn, please visit our website at capricorn.coop/careers