Head of Operations
Bristol/Hybrid
Hiring Manager: Ben Robinson
The Opportunity
We have an exciting opportunity for an experienced Head of Operations to join Optimus, part of the Landmark Information Group. This is a senior leadership role, accountable for the effective, efficient and scalable delivery of operational services, ensuring teams, systems and processes are aligned to both current and future business needs, helping to transform the home moving process and drive speed and certainty with service.
You will provide strong operational leadership, embed best practice, and drive continuous improvement, while protecting Optimus’ distinctive culture and enabling sustainable growth, service excellence and outstanding customer outcomes.
The role will involve:
- Owning and leading day-to-day operational performance across Optimus, ensuring service levels, productivity, quality and customer outcomes are consistently achieved
- Translating business strategy into clear, actionable operational plans, priorities and performance measures
- Establishing effective governance, reporting rhythms and performance oversight to track delivery, risks and outcomes
- Building, leading and developing high-performing operational teams, with clear accountability and a strong focus on capability and succession planning
- Driving continuous improvement across processes, systems and ways of working, with a focus on efficiency, scalability, automation and risk mitigation
- Working closely with Finance and senior stakeholders to manage operational budgets, control costs and deliver value for money
- Embedding a strong customer-first mindset across operations and building effective relationships across Sales, Product, Technology, Finance, HR and Group Operations
About You
As the Head of Operations, you’ll be an experienced operational leader with a strong track record of delivering results in complex, service-led environments. You’ll bring a pragmatic, people-focused approach, combined with the confidence to lead change and make data-informed decisions.
You will have:
- Proven experience in a senior operational leadership role, ideally within a volume, service-led or regulated environment
- Strong operational performance management experience, including ownership of SLAs, KPIs and customer outcomes
- Experience leading process improvement, transformation or change initiatives at scale
- Commercial and financial acumen, including budget planning and cost management
- The ability to lead, motivate and develop high-performing teams, role modelling inclusive, values-led leadership
- Strong stakeholder management skills, with experience working cross-functionally in complex organisations
Experience within conveyancing, property or adjacent professional services sectors is highly desirable, as is strong data analysis and reporting capability.
Skills Required
- Proven experience in a senior operational leadership role
- Strong operational performance management experience
- Experience leading process improvement or change initiatives
- Commercial and financial acumen including budget planning
- Ability to lead and develop high-performing teams
- Strong stakeholder management skills in complex organizations
- Experience within conveyancing or property sectors is desirable
- Strong data analysis and reporting capability
What We Do
Landmark Information, part of the Daily Mail General Trust, is the UK’s leading provider of land and property search information, including digital mapping, environmental risk reports and sophisticated property management tools to all property professionals such as Architects, Surveyors, Lenders, Environmental Consultants and Estate Agents. Giving access to the largest repository of professional mapping and data in the UK – including, small and large scale digital mapping and data, GIS, historical maps, aerial photography and site intelligence reports, together with high-quality environmental risk and planning information. our focus on quality data enables us to provide unrivalled expertise and solutions that create peace of mind for our customers. We work closely with industry leaders including Ordnance Survey, the Environment Agency, the Coal Authority and the British Geological Survey which enables Landmark to offer the most accurate data and information which has established Landmark as one of the largest geographical information databases in Europe.
