About the Role
We are looking for an experienced and strategic leader to take on the role of Head of Operations. You will play a crucial role in cross-functional collaboration, driving initiatives to completion, fostering a culture of excellence, and developing scalable processes that enhance provider satisfaction and efficiency.
What You’ll Do
- You’ll serve as the core manager for the Ops & Member Experience Team, with 5 direct reports
- Identify and prioritize opportunities to enhance our patient experience
- Every day is different: you are responsible for meeting your team where they’re at, identifying the highest priorities, and doing what needs to be done to finish the project
- Work closely with Product, Engineering, and other cross-functional teams to ensure effective collaboration and resource development for your team
- Effectively convey your teams progress, growth, and challenges to the core leadership team
- Communicate project updates to the rest of your team to strike a balance between pushing projects forward and giving your team ownership
- Deliver measurable improvements to our member experience workflows and operational design, focusing on data-driven decisions
Who You Are
- 0 - 2 years in a leadership position, building and scaling operational teams
- Data-oriented firecracker who thrives on diving into analytics, uncovering insights, and driving impactful decisions
- Experience in healthcare, telehealth, or tech industries and it's unique operational challenges
- An adept problem-solver who can navigate complex issues involving multiple stakeholders
- Data-oriented, with a capability to leverage analytics for strategic decision-making
- Clinical experience is not needed: Project management and leadership experience is a must
- You’re comfortable with SQL and Tableau
- You feel comfortable navigating complex relationships with a very large patient care team
- You’re creative and excited about building a more robust product for our patients and embrace the new initiatives of your team member
- Excited about working in-person with our team in San Francisco
Nice to Have
- Experience at a startup
Life At Mochi
- Medical/Dental/Vision Insurance
- Company Paid Life Insurance
- 401k with Company matching
- 24 days of PTO and 14 paid company holidays
- Team lunches to facilitate bonding and connection
- Frequent office hangouts and meetups outside of work
The estimated salary for this role is between $200,000/year and $240,000/year
#LI-Onsite
Join Us at Mochi Health!
If you're here, chances are you share our passion for transforming the connection between providers and patients to explore evidence-based weight loss strategies. We invite you to apply, whether or not you meet every requirement listed. At Mochi, we value individuals who are intelligent, curious, and dedicated to our mission, over those who simply check all the boxes.
Please note that Mochi Health does not accept agency resumes. Kindly refrain from forwarding resumes to any recruiting alias or employee. Mochi is not responsible for any fees related to unsolicited resumes.
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What We Do
We're Mochi Health, a pioneering force in obesity medicine dedicated to building personalized, clinically-backed weight care solutions. We're on a mission to empower patients with one-on-one virtual care and proven pharmaceutical treatments.
We recognize that every body is unique, and believe weight loss plans should be, too.
With over 100 million individuals struggling with obesity and 15 million already using GLP-1 prescriptions, the need for specialized guidance is at an all-time high. We help patients navigate their treatments and achieve lasting success by connecting them with board-certified providers, dietitians, and access to our support team around the clock. Our best-in-class telehealth platform is designed to make care accessible to patients whenever and wherever they need it.
At Mochi Health, we believe that our success is driven by the people we hire. Join us in shaping the future of obesity medicine and transforming the lives of millions of patients.
Why Work With Us
At Mochi, we put our team first, ensuring every voice is heard and every career grows. We move fast, innovate boldly, and make a real impact—without VC constraints. Here, you’ll tackle meaningful healthcare challenges, learn constantly, and have the opportunity to lead. Join us to build something bigger than a job—create a career you’re proud of.
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Mochi Health Offices
OnSite Workspace
All employees work in-person at our beautiful San Francisco office five days a week.
