Head of Operations

About Us 

We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration. 

Medical Billing Solutions ( MBC) allows clinicians in the private sector to focus on their patients by effectively managing all aspects of the billing and payment collection required in medical practice.

Our bespoke billing software caters to all your needs to help provide exceptional service delivery. It means that we can tailor our service to the needs of your practice, allowing you to prioritise the clinical relationship with your patient free from commercial concerns.

Why You’ll Love This Opportunity as Head of Operations at Civica

The Head of Operations for MBC will take full operational responsibility for the MBC business and is responsible for the smooth running and delivery of the business from the point of sales handover.

This role will work with the Head of Sales & Accounts to maximise revenue and margin within the Division. They will be responsible for delivering all process improvement initiatives and will ensure operational business performance is at its most effective, working alongside the Health & Care senior leadership team.

• Background in operational management and financial processes
• Proven experience of leading mid-sized operational teams, high volume processes, detailed and analytical work
• Excellent communication and interpersonal skills.
• Strong influencing skills.
• Excellent ability to get senior management and directors on side to make change happen and build improvement activities
• Able to lead conversations with senior management and directors, including those new to working in a corporate environment
• Excellent communication skills verbally and written, and with both technical and non-technical minded people.

We Want You to Bring Your Whole Self to Work 

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

Why You’ll Love Working with Us 

As a company, we’re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: 

• Diversity & Inclusion: We’re all different—and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old. 

• Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career.

• Giving Culture: We encourage you to "give back" with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice. 

• Flexible Work: We have the technology and tools to support you working in our hybrid environment.