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Job Description:
We are seeking an experienced and highly motivated individual to join us as the Head of Operations, to lead and drive operational excellence across our business. This role is ideally suited to an ambitious operational leader with a strong track record in customer-facing processing, repair, manufacturing, or service delivery environments.
The successful candidate will be a proactive and hands-on leader who thrives on solving complex challenges, driving continuous improvement, and delivering outstanding customer outcomes. They will bring energy, initiative, and a passion for innovation while fostering a culture of accountability, collaboration, and operational excellence.
Key Responsibilities
- Provide strategic and operational leadership across all aspects of the operation.
- Drive continuous improvement initiatives to enhance productivity, quality, efficiency, and customer satisfaction.
- Lead and develop high-performing operational teams, creating a culture of engagement, accountability, and excellence.
- Ensure customer commitments, service levels, and operational targets are consistently achieved.
- Identify and implement innovative solutions to improve processes, systems, and workflows.
- Develop and execute operational strategies aligned with business objectives and growth plans.
- Monitor key performance indicators (KPls) and take decisive action to optimize performance.
- Collaborate with senior leadership to support business development, customer retention, and organizational growth.
- Manage operational budgets and resources effectively to maximise profitability and performance.
- Promote and maintain high standards of quality, safety, compliance, and environmental responsibility.
Essential Experience
- Proven experience in a senior operational leadership role, ideally as an Operations Director, Head of Operations, General Manager, or similar.
- Background in customer-facing processing, repair, manufacturing, engineering, logistics, or service operations.
- Demonstrable success in leading large operational teams and delivering measurable business improvements.
- Strong experience in continuous improvement methodologies and operational transformation.
- Ability to manage multiple priorities within a fast-paced environment.
- Strong commercial acumen with a focus on customer satisfaction and business performance.
- Good knowledge of H&S legislation in running an operational site.
Personal Attributes
- Self-motivated, energetic, and results-oriented.
- Strong initiative with the ability to identify opportunities and drive change.
- Passionate about innovation, problem-solving, and continuous improvement.
- Excellent leadership, communication, and stakeholder management skills.
- Resilient, adaptable, and capable of making sound decisions under pressure.
- Hands-on leadership style with the ability to inspire and motivate teams.
- Strong analytical and strategic thinking capabilities.
What We Offer
- Opportunity to play a key role in shaping the future direction of the business.
- A dynamic and innovative working environment.
- The chance to lead meaningful change and make a measurable impact.
- Competitive salary and benefits package.
- Professional development and career growth opportunities.
If you are an experienced operational leader with a passion for innovation, customer excellence, and driving business performance, we would love to hear from you.
Skills Required
- Proven experience in a senior operational leadership role, such as Operations Director, Head of Operations, or General Manager
- Background in customer-facing processing, repair, manufacturing, engineering, logistics, or service operations
- Experience leading large operational teams and delivering measurable business improvements
- Strong experience with continuous improvement methodologies and operational transformation
- Ability to manage multiple priorities in a fast-paced environment
- Strong commercial acumen focused on customer satisfaction and business performance
- Knowledge of health and safety legislation for operating an operational site
- Leadership, communication, stakeholder management, analytical, and strategic thinking skills
Ingram Micro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ingram Micro and has not been reviewed or approved by Ingram Micro.
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Strong & Reliable Incentives — Feedback suggests bonus eligibility is common and commission structures can lift total earnings in sales roles. Pay is described as solid and reliably on time in many contexts.
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Healthcare Strength — Feedback suggests the health offering is comprehensive, with multiple medical options including a copay-only plan and an HSA plan with employer funding. Wellness programs, pharmacy support, and an EAP reinforce the package.
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Retirement Support — Feedback suggests retirement support includes a 401(k) with company match and automatic savings features. This provides a structured foundation for long-term savings.
Ingram Micro Insights
What We Do
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.
