The Role
Leads field operations across Zambia, including customer-site installations, equipment transport and logistics, client onboarding and go-live training, issue resolution, field-team leadership, operational reporting, CAPEX and OPEX tracking, and budget management.
Summary Generated by Built In
We are looking for a hands-on, resourceful head of operations.
Your responsibilities will include:
- Organizing and overseeing installations at customer sites.
- Arranging transport and logistics of equipment across Zambia
- Onboarding and training new clients during go-live.
- Solving problems as they arise – from technical hiccups to client concerns.
- Leading field teams and setting the standard for operational excellence.
- Reporting daily CAPEX and OPEX
- Managing your own budget.
What we’re looking for:
- A proven leader who can work independently.
- Someone extremely practical and solutions-driven.
Skills Required
- Proven leadership experience
- Ability to work independently
- Practical, resourceful, and solutions-driven approach
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The Company
What We Do
ABU (YC S21) is a B2B marketplace and last-mile distribution partner, offering tech-enabled, route-to-market development and merchandising for FMCG brands in undeveloped areas while helping unbanked businesses grow through efficient delivery, an affordable product basket, inventory management, and credit facilities. Headquartered in Windhoek, Namibia, we are reinventing the way retailers in the informal sector order, stock, and receive supplies for their shops in Southern Africa. We're HIRING! Join our growing team. Be part of something big
