Job Description:
Job summary:
The Head of Operations (HO Operations) is responsible for the end-to-end operational performance of the subsidiary, covering spares distribution, technical support, training, Part 145 maintenance/repair activities, equipment repair, and contract management. The role ensures operational excellence, regulatory compliance, and a strong safety culture while supporting the development of multi-service support offers to customers across the region.
Job Responsibilities:
Operations Leadership
Lead and coordinate all operational functions: spares distribution, technical support, Part 145 workshop, equipment repair, and training delivery
Ensure operational plans are aligned with the subsidiary's business objectives and customer commitments
Drive performance through clear KPIs, structured governance, and regular operational reviews
Part 145 & Technical Support
Ensure the Part 145 maintenance organization operates in full compliance with applicable civil/military airworthiness regulations
Oversee technical support activities, ensuring timely and quality resolution of customer technical requests
Maintain strong relationships with airworthiness authorities and Airbus Helicopters engineering support
Spares & Equipment Repair
Ensure efficient spares distribution processes, inventory accuracy, and on-time delivery performance
Oversee equipment repair operations, ensuring turnaround times and quality standards are met
Training
Ensure training programs (technical, operational) are delivered to required standards and support customer capability development
Coordinate with training partners/academies as relevant
Contract Management & Support Offers
Oversee contract execution, ensuring deliverables, SLAs, and commercial terms are met
Support the development and structuring of multi-service support offers (bundled MRO, training, spares, technical support packages) in collaboration with Sales/Business Development
Safety Culture & Structure
Champion a strong, visible safety culture across all operational activities — technical, workshop, and training environments
Ensure robust risk management, incident reporting, and continuous improvement processes are in place
Build and maintain structured, documented processes and procedures across all operational domains, ensuring consistency, auditability, and scalability as the organization grows
Lead by example on compliance, discipline, and rigor in day-to-day operations
People Management
Manage, coach, and develop operational team leads and their teams
Foster a culture of accountability, collaboration, and continuous improvement
Requirements:
Strong experience in Support & Services ideally in Aeronautics.
Significant experience in MRO/aviation operations management, ideally in a helicopter or complex technical environment
Strong knowledge of Part 145 requirements and airworthiness regulatory frameworks
Proven track record leading multi-disciplinary operational teams (technical, logistics, training)
Experience in contract management and support of commercial/service offer development
Demonstrated commitment to safety culture and structured operational management
Strong leadership, organizational, and stakeholder management skills
Good Communication skills
Strong network internal and external
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Helicopters Arabia for Aircraft MaintenanceEmployment Type:
Fixed term-------
Experience Level:
ProfessionalJob Family:
LeadershipBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Skills Required
- Experience in Support & Services, ideally in Aeronautics
- Significant experience in MRO/aviation operations management, ideally in helicopter or complex technical environment
- Strong knowledge of Part 145 requirements and airworthiness regulatory frameworks
- Proven track record leading multi-disciplinary operational teams (technical, logistics, training)
- Experience in contract management and development of commercial/service support offers
- Demonstrated commitment to safety culture and structured operational management
- Strong leadership, organizational, and stakeholder management skills
- Good communication skills
- Strong internal and external network
- Awareness of compliance risks and commitment to act with integrity
Airbus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
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Retirement Support — Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
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Leave & Time Off Breadth — Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.
Airbus Insights
What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
