Youtap is a global technology company delivering digital banking, payments, and customer engagement solutions across Asia-Pacific and Africa. We support financial institutions, retailers, and enterprises with secure, scalable, cloud-based platforms.
We are looking for a Head of Operations (Software) to lead our operations, people management, and delivery processes in Jakarta. This senior role requires strong operational leadership, HR experience, and a deep understanding of software development and engineering teams.
Note: You must be a resident of Indonesia or hold a Current Working Visa for Indonesia and speak and write in fluent English and Bahasa
RequirementsWhat You Will Do
- Lead daily operations for software development, QA, product, and support teams.
- Oversee HR functions including hiring, onboarding, performance reviews, and team development.
- Work closely with engineering teams to plan, prioritise, and track delivery goals.
- Ensure processes are followed and teams deliver high-quality, on-time output.
- Build, improve, and manage operational workflows and reporting structures.
- Identify performance gaps and implement improvements across teams.
- Manage office operations, team coordination, and cross-department activities.
- Act as the key communication bridge between Jakarta teams and international teams.
- Drive a strong, disciplined, and positive team culture.
- 5+ years of experience in operational or HR leadership roles.
- Strong background in software development, engineering operations, or technical delivery.
- Proven experience managing staff and improving team performance.
- Understanding of agile or software development processes.
- Strong organisational, communication, and problem-solving skills.
- Able to work in a fast-paced environment with changing priorities.
- Good English communication skills (simple and clear).
- Experience in fintech, payments, or technology companies is a strong plus.
Benefits
Work with modern digital banking and payment technologies.
Be part of a growing global technology company.
Competitive salary and benefits.
Opportunities for leadership and professional growth.
Supportive and collaborative working environment.
Top Skills
What We Do
Youtap is a global software company with 200+ staff worldwide. The company provides banks, payment service providers, retailers, and mobile operators with cloud-based platforms for digital banking, payments, loyalty and rewards, and merchant services.
Its product suite includes:
YouPay – white-label digital wallets and payments platform.
YouReward – loyalty and rewards platform.
YouBank – digital banking platform.
YouShop – merchant services and POS platform.
Youtap’s cloud-based platforms are used by financial institutions, enterprises, and merchants to deliver digital financial services, manage customer engagement programs, and operate retail and payment systems. The solutions are designed for scalability and integration with existing infrastructure.
Founded in 2007, Youtap has offices in Auckland, New York, Jakarta, and Singapore. Its shareholders include Verifone and Salim Group.
