The Role
Lead operational excellence across grocery e-commerce dark stores by developing KPIs, optimizing picking/packing/delivery workflows, reducing costs, and standardizing best practices. Design efficient store layouts, segment inventory for fast picking, perform root-cause analysis to remove bottlenecks, and drive cross-functional supply chain and systems integration. Collaborate with IT to leverage inventory and order management systems to scale operations and improve accuracy and customer satisfaction.
Summary Generated by Built In
🚀 Welcome to Your Next Adventure!
The Operations Excellence Head will lead and implement process optimization initiatives, drive performance improvements, and ensure operational efficiency across grocery e-commerce dark stores. This role is pivotal in achieving high service levels, cost optimization, and overall operational excellence in a fast-paced, technology-driven environment.
🛠 What You’ll Get Your Hands On:
Operational Performance & Process Improvement
- Develop, implement, and monitor key performance indicators (KPIs) to measure the efficiency and effectiveness of dark store operations. Focus areas include:
Efficiency: Reducing order processing times, minimizing resource wastage, and maximizing throughout within picking, packing, and delivery workflows.
Effectiveness: Ensuring accuracy in order fulfilment, maintaining high customer satisfaction levels, and minimizing order defects or delays.
- Identify and resolve bottlenecks in operational workflows through root cause analysis and structured problem-solving.
- Standardize best practices across multiple dark store locations to maintain consistency in performance and service quality.
- Lead cross-functional initiatives to integrate end-to-end supply chain processes, enhancing overall system efficiency.
Store Category Layout Design
- Design and implement optimized store layouts that prioritize efficiency in picking and packing workflows.
- Segment inventory storage by product category, demand frequency, and picking patterns to reduce picking time and improve order accuracy.
- Continuously evaluate and adjust layouts to meet evolving demand and product assortment changes.
- Collaborate with category managers and supply chain teams to ensure alignment between inventory placement and picking strategies.
Technology & Systems Integration
- Collaborate with IT and systems teams to leverage technology in automating and improving dark store operations.
- Ensure effective use of inventory management systems (Odoo), order management systems (Action Centre/ PPS), and other relevant technologies.
- Evaluate and recommend technology solutions to support scale, efficiency, and quality.
🧙♂️ The Magic You Bring
- Minimum of 5-7 years of experience in operations management, preferably in grocery e-commerce, dark stores, or FMCG.
- Proven track record in process improvement, cost reduction, and team leadership.
- Experience in designing efficient layouts for retail or e-commerce operations.
Inside Snoonu’s Universe
Snoonu is Qatar’s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more – all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
The Dream We’re Chasing
To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
The Quest We’re On
To radically transform how people live by leveraging technology to connect them with endless possibilities.
Our Everyday Superpowers
👥 Be Customer Obsessed: “Focus on the customer and all else will follow.”
💪 Act with Integrity: “We are honest, ethical, and trustworthy in everything we do.”
🧪 Be Curious and Creative: “We constantly innovate and create solutions to bring a lasting positive impact.”
🏅Lead by Example and Take Ownership: “Be the change you want to see and take ownership.”
🚀 Work Smart and Deliver Results: “You can do more by doing less, better, and faster.”
👨💼 It's All About People: “Be a team player; together we are stronger.”
Perks & Worklife Magic At Snoonu
🌐 Global Vibes – Collaborate with a worldwide crew.
🧠 Brain Boosters – Learning budgets, access to courses, and tools for your growth.
🚒 Builder’s Playground – Own your tasks, own your path! We’re big on autonomy.
🏝️ Flexible Time Off – We take recharging seriously. Generous leave and wellness policies.
🛠️ Agile Everything – Scrum isn’t a buzzword here. It’s how we roll, from product to ops.
Great Place to Work® Certified
We’re certified as a Great Place to Work®, a recognition that celebrates a culture we’ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
Certified for Excellence
Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
Beyond the Code: Giving Back Matters
We don’t just build apps. We’re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we’re always finding ways to do better—and we invite you to be a part of that mission.
Diversity Isn’t Just a Buzzword
At Snoonu, fairness and inclusion are the foundation of everything we do. We’re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
Let’s Build the Future Together
Apply now to join a team where your contributions spark a change and your voice is heard. Let’s make some magic together.
Stay in the loop—connect with us on LinkedIn!
Skills Required
- Minimum of 5-7 years of experience in operations management
- Proven track record in process improvement, cost reduction, and team leadership
- Experience in designing efficient layouts for retail or e-commerce operations
- Experience with inventory and order management systems (Odoo, Action Centre/PPS)
- Experience in grocery e-commerce, dark stores, or FMCG
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The Company
What We Do
Welcome to Snoonu, Qatar's leading tech innovator. Founded by Hamad Al-Hajri in 2019, Snoonu is your go-to app for online shopping, food and grocery delivery, pharmacy needs, and more. At Snoonu, we're not just revolutionizing convenience but pioneering it. Our super-app offers 11 essential services in one place, from quick meals to urgent pharmacy runs, grocery shopping, and even a personal picker (Snoosend). We're here to make your life easier and inspire you with our constant drive for innovation. But we're more than just a company; we're a vibrant community driven by a shared vision to harness technology for societal betterment. Join a team that doesn't just participate in the future of Qatar's economy but shapes it. Here, being extraordinary is our everyday standard. By using our services, you're not just making your life easier; you're contributing to the growth and convenience of our community. With our app, convenience is just a tap away. Experience the ease of having anything delivered to your doorstep. Embark on this exhilarating journey with us and be part of Qatar's next big success story. Visit us: ★ Website: https://snoonu.com ★ Instagram: https://www.instagram.com/snoonu/ ★ Twitter: https://twitter.com/snoonu_qa ★TikTok: https://www.tiktok.com/@snoonu ★ Facebook: https://www.facebook.com/snoonu.qa/
