Head of Operations - Payment Solutions

Key Responsibilities

• Lead & build a fast-growing operations team, covering onboarding, customer support, and transaction monitoring

• Execute onboarding with your team, resolving escalations and deep-diving into high-risk and complex cases as needed

• Act as a Process Owner for onboarding, transaction monitoring, and customer support — reducing cost and lead times through better process design

  • Ensure CRA, EDD, and other risk assessments meet internal standards and regulatory requirements

  • Analysis of client activity, continuously evaluating effectiveness, proposing improvements and refining transaction monitoring rules

  • Leverage workflow tooling, automation and AI to reduce manual effort, improve quality and speed, and strengthen auditability

  • Identify and resolve policy/risk appetite blockers to business growth with FCC through committee approval and rollout

• Facilitate smooth collaboration across Sales, Product and Compliance, helping to balance different objectives to ensure optimal results for the whole Group

Ideal candidate requirements

• 5-10 years of experience in banking/fintech, ideally within payments and regulated B2B clients

• Bachelor’s degree or equivalent (EQF Level 6) required

• Knowledge of AML/CFT and regulatory expectations for onboarding, due diligence and transaction monitoring

• Experience from building & scaling up new teams and/or business

• Track record for improving operational efficiency (process redesign, procedure standardisation, KPI/SLA management)

• Commercially minded and customer-focused, able to balance growth, risk and control requirements with sound judgement in escalations

The salary range for this role is €70,000–€90,000 gross per year.

We offer:

• A Truly Global Workplace – work with professionals from 40+ nationalities, bringing diverse expertise, perspectives, and a collaborative international culture.

• Hybrid & Flexible Work – we support work-life balance with remote work options and modern office spaces across Europe.

• A Culture of Growth – we invest in your future, offering LinkedIn Learning, mentorship, and professional development programmes, including HiPo and leadership development initiatives to support career advancement.

• Financial Growth Opportunities – benefit from our share purchase matching programme, allowing you to invest in your future with matched contributions and long-term financial rewards.

• Workation Programme – work remotely from different countries for up to 2 months per year, experiencing new cultures while staying connected and productive.

We may use artificial intelligence (AI) tools to support specific parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses against predefined criteria. These tools assist our recruitment team but do not replace human judgment. All final hiring decisions are made by human recruiters.

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