Moomoo is a leading global digital brokerage platform that empowers investors with intuitive trading tools, market insights, and technology-driven investment solutions. As we continue to expand our presence in Malaysia, we are looking for experienced professionals to join our growing team and contribute to building a high-performing and well-controlled brokerage operations function.
About the RoleWe are looking for an experienced Head of Operations / Operations Manager to oversee the end-to-end operations of our securities and investment products across various markets. This role will play a key part in ensuring smooth daily operations, strong operational controls, regulatory compliance, and continuous process improvements.
You will work closely with internal teams, regulators, custodians, fund houses, share registrars, and other market counterparties, while also leading and developing the operations team.
Responsibilities- Own operations across the full lifecycle of securities, derivatives, unit trusts, and IPO subscriptions in various markets.
- Direct daily settlement, transaction processing, and share/stock transfers, covering Bursa Clearing activity and external custody instructions.
- Own the end-to-end corporate action processing and oversee daily custody and position reconciliation.
- Handle exceptional processes (fails, late instructions, settlement issues, system or market events) and escalate to senior management as per the escalation matrix.
- Maintain operating policies and procedures, maker-checker controls, and evidence of control performance.
- Oversee regulatory and management reporting for operations, including accuracy, completeness, and on-time submission.
- Support internal and external audits, including producing documentation and walking through processes.
- Liaise with regulatory bodies (e.g. SC and Bursa) on operational matters; run day-to-day engagement with share registrars, fund houses, the external custodian, and other counterparties.
- Review production processes for control gaps, operational risks, and inefficiencies, and drive process improvements and input to system enhancements.
- Support new product and business initiatives by defining the operational target state, systems, and process requirements.
- Set team objectives, plan team resources and coverage, close capability gaps, and cascade market, regulatory, and management updates to the team.
Requirements
- Degree holder in any discipline; a major in Finance, Business, Accounting, or Economics is preferred.
- Minimum 8 years of operations experience within a stockbroking firm, investment bank, or other regulated financial institution.
- Proven experience leading an operations-related team/department, covering resource planning and people management.
- Strong working knowledge of the full trade lifecycle, including clearing, settlement, and corporate actions processing.
- Experience designing and enforcing operating procedures and maker-checker controls in line with regulatory and internal audit requirements. Experience supporting new product launches is a plus.
- Familiarity with Bursa Malaysia and Bursa Clearing rules and processes is strongly preferred.
- Language proficiency in English, Malay is a must; Chinese/Mandarin is highly advantageous given global team collaboration.
- Bumiputera candidates are encouraged to apply.
- Meticulous, open-minded, and adaptable — able to lead teams effectively under time pressure.
Benefits
We offer a comprehensive and holistic work experience and package as follows:
- 13 months contractual bonus
- Competitive compensation & benefits.
- Performance bonus
- Convenient Access to Public Transport
- Exam/Certification Sponsorship
- Career Development Opportunities in the Financial Services Industry
- Company Team Building & Bonding Activities
- Free-Flow Pantry Snacks & Drinks
- Dynamic, Multinational Working Environment
Please note that only short-listed candidates will be contacted. Thank you.
Skills Required
- Degree in any discipline; Finance, Business, Accounting, or Economics preferred
- Minimum 8 years of operations experience within a stockbroking firm, investment bank, or regulated financial institution
- Experience leading an operations-related team or department, including resource planning and people management
- Strong knowledge of the full trade lifecycle, including clearing, settlement, and corporate actions processing
- Experience designing and enforcing operating procedures and maker-checker controls aligned with regulatory and internal audit requirements
- Experience supporting new product launches
- Familiarity with Bursa Malaysia and Bursa Clearing rules and processes
- English and Malay language proficiency
- Chinese or Mandarin language proficiency
- Ability to lead teams effectively under time pressure
Futu Holdings Limited Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Futu Holdings Limited and has not been reviewed or approved by Futu Holdings Limited.
-
Healthcare Strength — Health insurance in the U.S. arm is described as strong, with some accounts citing employer-paid premiums for employees. Core medical coverage is listed across U.S. roles.
-
Retirement Support — Retirement programs are offered by region, including a U.S. 401(k) with employer contribution and Hong Kong MPF participation. PRC and Singapore roles align with statutory social insurance and CPF-related schemes.
-
Equity Value & Accessibility — Equity compensation exists via a group share incentive plan, with some roles in U.S. subsidiaries receiving RSUs at hire. Where granted, equity can meaningfully augment total compensation.
Futu Holdings Limited Insights
What We Do
Futu Holdings Limited (Nasdaq: FUTU) is a leading fintech company committed to transforming the investing experience for investors worldwide. With a global presence across Hong Kong, Singapore, the U.S., Australia, Canada, Japan, Malaysia, and New Zealand, we serve over 26 million users through our one-stop digital platforms, Futubull and moomoo, enabling everyone to become a better investor on the go. At Futu, our mission remains unchanged since day 1: make investing easier and not alone. We empower investors of all levels to confidently navigate the market with all the essential tools and data to achieve their financial goals. Together, we strive to build a world where smarter investing is within reach for all.
