Head of Operations – NTAM Technology

Posted 18 Days Ago
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Chicago, IL, USA
Hybrid
206K-360K Annually
Senior level
Artificial Intelligence • Cloud • Fintech • Information Technology • Analytics • Financial Services • Cybersecurity
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The Role
Senior technology executive responsible for strategy and delivery of Asset Management operations platforms. Lead modernization, cloud and AI adoption, global engineering and DevOps teams, portfolio governance, risk and financial stewardship, and talent development to improve client reporting, regulatory compliance, operational resilience, and engineering excellence.
Summary Generated by Built In

About Northern Trust


As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.


Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.


With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.


Senior Vice President, Software Engineering 

Head of Operations – NTAM Technology 

Role Overview 

The Head of Operations Technology is a strategic technology executive responsible for defining and executing the technology vision, transformation strategy, and delivery roadmap supporting Northern Trust Asset Management's Operations, Administration, Client Reporting, Regulatory, and Client Servicing capabilities. 

This role operates at the intersection of business and technology, partnering with executive leadership to translate strategic priorities into scalable technology solutions, enterprise platforms, and measurable business outcomes. The position has accountability for technology strategy, portfolio execution, organizational leadership, modernization, AI adoption, operational resilience, and financial stewardship across a diverse global technology portfolio. 

As a senior technology leader, this role builds and develops high-performing organizations, fosters innovation, and creates trusted partnerships across business, operations, architecture, data, risk, and technology teams to accelerate growth, improve efficiency, enhance client experience, and maintain regulatory compliance. 

 

Key Responsibilities 

Strategic Technology Leadership 

  • Define and execute multi-year technology strategies, investment priorities, funding decisions, and capability roadmaps aligned with business growth, operational excellence, regulatory requirements, and client outcomes. 

  • Lead the modernization and transformation of strategic business platforms supporting client onboarding, reporting, investment operations, regulatory reporting, revenue oversight, and managed account capabilities. 

  • Drive modernization, automation, cloud adoption, SaaS platforms, AI, and modern engineering practices to improve scalability, resiliency, productivity, and client service. 

Executive Leadership & Business Partnership 

  • Serve as a trusted advisor to senior business, operations, product, and technology leaders, influencing organizational strategy, technology direction, and measurable business outcomes. 

Organizational & Talent Leadership 

  • Lead global engineering, architecture, DevOps, quality, and software delivery teams. 

  • Build high-performing leadership teams through coaching, mentoring, succession planning, and talent development. 

  • Foster a culture of accountability, innovation, collaboration, diversity, and continuous learning. 

  • Drive agile operating models that improve organizational effectiveness and business outcomes. 

Portfolio & Delivery Leadership 

  • Provide oversight for a complex portfolio of business-critical platforms, products, and transformation initiatives, ensuring governance, financial accountability, predictable delivery, and effective risk management. 

  • Drive predictable delivery of strategic initiatives while balancing business priorities, vulnerability management, technical debt reduction, and operational stability. 

  • Manage portfolio risk, dependencies, resource allocation, vendor relationships, and stakeholder expectations to deliver successful business outcomes. 

AI, Data & Innovation Leadership 

  • Champion AI, automation, analytics, and emerging technologies to improve productivity, decision-making, operational efficiency, client outcomes, and competitive differentiation. 

  • Establish reusable AI capabilities, governance frameworks, engineering standards, and scalable adoption models across business functions. 

  • Promote data as a strategic asset by advancing data quality, analytics, transparency, and self-service capabilities. 

Architecture, Modernization & Engineering Excellence 

  • Drive enterprise architecture alignment, build-versus-buy decisions, technology lifecycle management, platform simplification, vendor strategy, and reduction of technical debt. 

  • Advance DevOps, automation, quality engineering, secure development practices, and modern delivery methodologies to improve engineering productivity and platform reliability. 

Risk, Controls & Operational Excellence 

  • Ensure compliance with audit, cybersecurity, risk, resiliency, governance, regulatory, architecture, and security standards across the technology portfolio. 

  • Drive operational excellence and business value through platform modernization, automation, process optimization, and data-driven performance management. 

Financial & Investment Management 

  • Provide stewardship of technology investments, operating budgets, capital allocations, and outcome-based performance measures. 

  • Evaluate investment opportunities and prioritize initiatives based on business value, risk reduction, scalability, operational efficiency, and client impact. 

 

What Sets You Apart 

Experience 

  • 15+ years of leadership in enterprise-scale technology organizations within asset management, investment banking, or related financial services. 

  • 7+ years of people leadership, including global management of managers. 

  • Hands-on experience with the investment operations lifecycle: trade management, portfolio accounting, performance measurement, regulatory reporting, and client reporting. 

  • Experience with two or more of the following platforms: Eagle, BlackRock Aladdin, Sylvan, State Street FundConnect, Kurtosys, Snowflake.  

  • Proven track record of successfully leading digital strategy and transformation for a major organization.  

  • Experience building green-field applications on cloud (Azure preferably) from the ground up using open architecture (React, Java microservices, workflow engines). 

  • Experience engaging with senior executives, global regulators, audit, and risk committees. 

Expertise 

  • Deep knowledge of asset management across public and private markets. 

  • Strong command of financial services regulatory landscapes and technology frameworks. 

  • Experience scaling AI and advanced technologies within an investment business. 

  • Strong understanding of the value of data, bringing it to life, and leveraging modern tools, platforms, AI, and cloud to deliver the best experience. 

Leadership 

  • Exceptional ability to influence senior stakeholders and communicate at the executive level. 

  • Proven success leading in complex, highly matrixed global organizations. 

  • Strong people leader with a focus on talent development, culture, and organizational effectiveness. 

Education 

  • Bachelor’s degree in Computer Science or equivalent experience required. 

  • MBA or advanced degree preferred. 

Salary Range:

$205,700 - 360,100 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.


Work Authorization


Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).


Working with Us


As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.


Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.


Reasonable Accommodation


Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.


Skills Required

  • 15+ years of leadership in enterprise-scale technology organizations within asset management, investment banking, or financial services.
  • 7+ years of people leadership, including global management of managers.
  • Hands-on experience with the investment operations lifecycle (trade management, portfolio accounting, performance measurement, regulatory and client reporting).
  • Experience with two or more platforms: Eagle, BlackRock Aladdin, Sylvan, State Street FundConnect, Kurtosys, Snowflake.
  • Proven track record of leading digital strategy and large-scale transformation initiatives.
  • Experience building green-field applications on cloud platforms (cloud experience required).
  • Experience with Azure (preferred cloud platform).
  • Hands-on experience with modern stacks: React, Java microservices, and workflow engines.
  • Experience engaging with senior executives, global regulators, audit, and risk committees.
  • Experience scaling AI and advanced technologies within an investment business.
  • Bachelor's degree in Computer Science or equivalent experience.
  • MBA or advanced degree.

Northern Trust Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.

  • Retirement Support A 401(k) with company match alongside an employer‑funded defined‑benefit pension is highlighted in employer‑verified materials and filings, setting the retirement package apart from many private employers.
  • Leave & Time Off Breadth PTO is portrayed as solid overall, and two paid volunteer days per year are clearly documented across corporate materials.
  • Parental & Family Support Company sources and postings reference paid parental and caregiver leave and recent enhancements to parental benefits, indicating meaningful family support within the package.

Northern Trust Insights

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The Company
HQ: Chicago, IL
24,000 Employees
Year Founded: 1889

What We Do

As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.

Why Work With Us

At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.

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