Head of Operations - Multi Modality

Role Overview:

As the Head of Multi-Modal Data Operations, you will own and manage Turing’s multi-modal data generation initiatives. This role will be pivotal in ensuring the successful execution of projects involving complex datasets that combine text, image, audio, and video data. You will lead a team of LLM Trainers, data scientists, and project managers to deliver high-quality datasets that meet the needs of our clients and support the development of cutting-edge AI models.

Key Responsibilities:

• Leadership & Strategy:
• Refine and implement the overall strategy for multi-modal data generation at Turing.
• Lead and develop a high-performing team of trainers, ensuring they are equipped with the necessary tools, training, and support.
• Engage with researchers internally and on the client side to continuously improve capabilities in Multi-modal operations through use of tools, processes and synthetic data
• Setup operational framework and guidelines for teams to operate with accuracy and efficiency

• Project Management:
• Oversee the end-to-end execution of multi-modal data projects, ensuring timely delivery, budget adherence, and quality standards.
• Develop and manage project timelines, resource allocation, and risk mitigation strategies.
• Act as the primary point of contact for clients, understanding their requirements and ensuring their satisfaction with the deliverables.

• Operational Excellence:
• Implement best practices for data quality control, including the development of grading rubrics, guidelines, and standard operating procedures.
• Continuously improve processes to increase efficiency, reduce errors, and ensure scalability.
• Leverage technology and automation where appropriate to optimize workflows.

• Team Development:
• Recruit, train, and mentor a diverse team of data trainers and project managers.
• Foster a collaborative and inclusive team culture that encourages innovation and continuous learning.
• Conduct regular performance reviews and provide constructive feedback to team members.

• Client & Stakeholder Management:
• Engage with clients to understand their evolving needs and provide expert guidance on multi-modal data solutions.
• Maintain strong relationships with internal and external stakeholders, ensuring clear communication and alignment on project goals.

• Innovation & Thought Leadership:
• Stay abreast of the latest trends and advancements in multi-modal data and AI technologies.
• Drive innovation within the team by exploring new data sources, tools, and methodologies.
• Represent Turing at industry events, conferences, and in thought leadership publications.

Qualifications:

• Education:
• Bachelor’s degree or Master’s degree preferred.

• Experience:
• Overall 12+ years of experience
• 8+ years of experience in content operations, content compliance, content strategy, project management, or a related field, with at least 3 years in a leadership role.
• Proven track record of managing large-scale, complex data projects, ideally in multi-modal data or AI.
• Experience in building and managing teams, including hiring, training, and performance management.
• Skills:
• Deep understanding of multi-modal data types (text, image, audio, video) and their applications in AI/ML.
• Strong project management skills with experience in Agile methodologies.
• Excellent communication and interpersonal skills, with the ability to engage with clients and stakeholders at all levels.
• Proficiency in data tools and platforms (e.g., SQL, Python, cloud services) is a plus.
• Attributes:
• Strategic thinker with the ability to translate vision into actionable plans.
• Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously.
• Passionate about data and AI, with a continuous improvement mindset.