At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
We are seeking a seasoned leader for our Bank and Broker Dealer International (BBDI) team. The primary purpose of the role will be to oversee operations, with a focus on optimisation and driving efficiency.
The successful candidate must have a strong and successful background leading multi-locational operational and highly matrixed teams – working in coordination and collaboration with multiple business stakeholders, including shared service functions and clients.
Responsibilities
Executive Leadership Team
- Member of the BBDI ELT with ownership of all direct and matrixed operations
- Deliver against business operational expense and risk strategic objectives
- Set internal department SLAs and KPI and ensuring adherence
- Provide operational support where required to internal sales and support functions
- Provide meaningful operational qualitative and quantitative executive reporting to GM
- Own, provide direction and oversee all BBDI operational governance forums
- Test and provide executive sign-off for all operational related change
Operational excellence and innovation
- Maintain a culture of transformation for operations by improving automation opportunities to scale the business.
- Oversee and direct outsourced operations; work closely with relevant senior leaders to drive service delivery excellence across end-to-end processes and platforms.
- Ensure the organization meets and exceeds financial goals; work in partnership with supporting functions to identify opportunities and optimise operational expenses.
Risk management and compliance
- Implement robust internal controls and compliance procedures to ensure operational integrity and regulatory compliance. Ensure that the compliance environment can rapidly adapt to the continually changing client and market needs.
- Identify operational risks and develop strategies to mitigate them. Own operational risk register and oversee DR/BCP.
- Act as BBDI BISO and coordinate with corporate risk, internal and external audit teams as and when required.
People management
- Lead, direct and set objectives to all direct and matrixed operational functions.
- Build talent development and retention programs; implement succession planning for key roles; create dynamic diverse teams.
- Drive compliance with applicable laws, rules and regulations, adhering to corp policy, applying sound ethical judgment regarding personal behavior, conduct and business practices. Create accountability with those who fail to maintain these standards.
- Own, manage and report issues. Promote transparency and effectively supervise the activity of others to do the same.
Your profile
- Have a broad knowledge and proven expertise in the following areas:
- Exceptional communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels in a matrixed environment
- In depth understanding of global and local custody eco systems related to Proxy and or Asset Services
- Proven experience in a senior leadership role involving global highly matrixed teams
- Proven ability to manage and execute large operational offshoring projects
- Knowledge of relevant industry regulations and compliance requirements
Qualifications
- University honors degree preferred
- Professional finance, legal and or regulatory qualifications desirable
#LI-Hybrid
#LI-AC1
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
Skills Required
- Proven experience leading multi-locational, highly matrixed global operational teams
- In-depth understanding of global and local custody ecosystems related to Proxy and/or Asset Services
- Proven senior leadership experience with ownership of operational governance and executive reporting
- Proven ability to manage and execute large operational offshoring projects
- Knowledge of relevant industry regulations, compliance requirements, and operational risk management (DR/BCP)
- Exceptional communication and stakeholder influence skills in a matrixed environment
- University honors degree
- Professional finance, legal, and/or regulatory qualifications
Broadridge Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Broadridge and has not been reviewed or approved by Broadridge.
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Healthcare Strength — Healthcare coverage is described as broad, with multiple medical plan options plus dental, vision, prescription coverage, and telehealth access. Preventive care is framed as fully covered in-network, alongside added supports like an employee assistance program and on-site wellness availability in some locations.
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Retirement Support — Retirement support is positioned as meaningfully supportive via a 401(k) match structure that increases with tenure. Added financial support such as one-on-one financial counseling is also included as part of the broader rewards approach.
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Parental & Family Support — Parental support is presented as substantial, including up to nine weeks of paid new-parent salary continuation. Additional family-oriented programs like back-up care and dependent-care options are included in the benefits mix.
Broadridge Insights
What We Do
Broadridge Financial Solutions, Inc. (NYSE: BR), is a global fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 14,000 associates in 21 countries.
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