Head of Operations Department

🌟 Internal Opportunity 🚀 - Head of Operations Department

We’re looking for a driven, visionary, and hands-on leader to step into the role of Head of Operations Department — someone ready to shape the next phase of our company’s growth. This is an exciting chance to take full ownership of our operational heartbeat — from ensuring VIP excellence to leading customer satisfaction and payments — and make a direct impact on the player experience across our crypto and fiat platforms.

If you’re passionate about operational excellence, thrive on creating seamless processes, and have a knack for motivating teams to deliver exceptional results, this is your moment to lead from the front.

Key Responsibilities

Strategic Leadership

• Develop and execute the company’s operational strategy in alignment with overall business objectives.
• Oversee day-to-day operations, ensuring efficiency, compliance, and scalability.
• Act as a key member of the executive management team, contributing to long-term planning and company growth.

Operational Management

• Lead and coordinate the efforts of Customer Support, Payments, and VIP teams.
• Define and monitor KPIs across all operational areas to ensure high performance and continuous improvement.

VIP

• Oversee VIP management to maintain high-value customer relationships and ensure premium-level service and retention.

Payments

• Ensure smooth, secure, and efficient payment operations across multiple markets and platforms.
• Oversee risk management, fraud prevention, and compliance with regulatory frameworks.

Customer Support

• Drive excellence in customer service, ensuring fast, empathetic, and effective resolution of player issues.
• Implement processes and tools to increase customer satisfaction and operational productivity.

Cross-Department Collaboration

• Work closely with Risk, Product, Marketing, and Tech teams to ensure a cohesive player experience.
• Foster strong cooperation between departments to support business initiatives and new market launches.

Requirements

Experience & Skills

• Minimum of 5 years’ experience in the iGaming or online entertainment industry, including at least 3 years in a senior leadership position.
• Strong understanding of VIP segment, payments, and customer support operations.
• Proven track record of leading teams and driving measurable business results.
• Excellent analytical and problem-solving abilities.
  
• Exceptional leadership, communication, and organizational skills.

Education

• A Master’s degree in Business or a related field is preferred.

🌈 Why Step Up

This is more than just a leadership role — it’s an opportunity to shape how our company operates, elevate the player experience, and lead a team that sits at the core of our success. If you’ve been waiting for the chance to take ownership and leave your mark, this is it.

Interested?  We’d love to hear from you!
Deadline: November 1, 2025