Head of Operations Chile

Company Description

Welcome to the good side of tech 👋

You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: will you join us in the next step of making the healthcare experience more human?

Docplanner at scale

We are leaders in 13 countries so far, and more than 90 million patients trust us every month. Almost 300.000 specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.700 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.

Job Description

As the Head of Chile Operations, you will be responsible for leading our business strategy, driving operational excellence, and fostering strong external relationships to ensure market success.

How will you make an impact?

Strategic Leadership

• Lead the strategic planning process, ensuring long-term goals and objectives are met.
• Monitor the company’s performance against set objectives and key performance indicators (KPIs).
• Adapt the company’s strategy in response to market trends and business environment changes.

Executive Management

• Oversee and evaluate team performance, ensuring operational efficiency.
• Optimize financial, human, and material resource allocation.
• Promote a strong organizational culture based on ethics, transparency, innovation, and excellence.
• Make strategic decisions that impact the company’s future growth and sustainability.

External Representation

• Represent the company in dealings with clients,government agencies, media, and other stakeholders.
• Build and maintain strategic relationships with key partners, suppliers, and industry organizations.
• Participate in relevant industry events and forums to strengthen market positioning.
• Safeguard the company’s image and reputation in the Chilean market.

Corporate Governance

• Ensure compliance with all applicable laws, regulations, and internal corporate governance policies.
• Implement best practices that promote transparency, ethics, and corporate responsibility.

Qualifications

What Will Help You Thrive?

• 4-5 years of experience in a leadership or strategic role, preferably in the healthcare, technology, or SaaS sectors.
• Strong analytical skills with the ability to synthesize data and develop actionable insights.
• Proven ability to drive business growth and execute successful go-to-market strategies.
• Excellent stakeholder management and relationship-building skills, with experience collaborating with cross-functional teams.
• Strong communication skills in Spanish and English (both written and oral), including exceptional presentation and reporting abilities.
• Entrepreneurial mindset with a solution-oriented approach and experience in fast-paced, high-growth environments.

Bonus Points If You Have:

• Background in business administration, economics, or engineering.
• Experience in management consulting, startups, or digital health.
• Knowledge of the Chilean healthcare or SaaS market.

Additional Information

Getting to know each other - What does the recruitment process look like?

• 30' Interview with a Global Talent Partner.
• 60' Interview with the Hiring Manager to discuss your experience and assess your leadership skills.
• Business Case, including a few days’ preparation time.
• 60' Interview with the Hiring team to discuss your thoughts and findings - exactly as if you were working here already.
• Offer (subject to references)!

What you will get in return?

• 💶 Competitive salary appropriate to your experience.
• ⚕️ Private health plan.
• 📈 Share options plan after 6 months working with us.
• 👩‍🎓Free English classes.
• 👩‍💻Hybrid working model.
• 🧠 Unlimited access to the Ifeel emotional well-being tool .
• 🎂 Free birthday to spend the day with your loved ones!
• 🙌Join our team and share the greatness! Participate in our successful referral programme and get rewarded for bringing in exceptional talent like yours.
• 💙Last but most important: an amazing team that will welcome you and support you along the way.