Head of Operations for Caucasus and Central Asia Region

You will:

• Oversee Regional Operations – Act as the primary point of contact for employees and partners, ensuring smooth day-to-day operations and resolving operational challenges. Business trips to Tbilisi and Tashkent will be required;
• Own the Regional Operations Budget – Take full responsibility for meeting the operations and finance budget in the Caucasus and Central Asia region. Identify opportunities for cost efficiency, suggest improvements, and implement solutions to optimize spending;
• Manage Finance & Budgeting – Oversee cash flow, payroll, and financial reporting, together with centralised teams ensuring the quality of monthly closing procedures (revenues, expenses, hours reporting). Support the central finance team with year-end closing while providing ad-hoc financial assistance where needed;
• Ensure Compliance & Legal Support – Manage contracts with clients, staff, and external experts while coordinating with internal and external legal teams as needed. Maintain compliance across all legal entities in the region;
• Lead Local HR & Employee Engagement – Oversee local HR processes, including document flow, benefits administration, vacation tracking, and employee engagement initiatives. Support centralised recruitment team;
• Supervise Administration & Vendor Management – Oversee office space management, supplier relationships, and administrative functions to ensure operational efficiency;
• Align & Implement Group Policies – Ensure the execution of international company policies at the regional level while proposing improvements to back-office processes;
• Hold Executive Responsibilities – Serve as the legal representative (CEO or board member) for all entities in the region and hold signature rights and bank payment approval across legal entities.

Requirements:

• At least 5 years of professional experience in operations, finance, or controlling, with proven experience in team management. A strong understanding of HR, legal, and administrative functions is highly valued;
• Fluency in English (both spoken and written);
• Strong analytical skills and attention to detail, ensuring accuracy in financial and operational processes;
• Ability to prioritize tasks and make decisions in a fast-paced environment;
• Adaptability and resilience in a dynamic, fast-changing landscape;
• Interest in working in an international environment with cross-functional teams.

Benefits:

• Annual Salary & Performance Review with a KPI-based bonus;
• Professional Growth – Regular training, experience-sharing;
• International Offsites – Annual trips to connect with all Civitta colleagues;
• Comprehensive Benefits – Additional vacation days, private health insurance, public transport compensation, and office perks (Friday breakfasts, snacks, drinks);
• Vibrant Team Culture – Social events and creative ways to celebrate together;
• Prime Office Locations – Yerevan or Tashkent. Other regional offices: civitta.com.