Head of Operational Risk – JPMSE – Executive Director

This is an opportunity to join the EMEA Compliance, Conduct and Operational Risk (CCOR) team as Head of Operational Risk Management for JPMSE. The role spans all Lines of Business and Functions in the European banking entity and its branches, including the Corporate and Investment Bank, Wealth Management, the International Consumer Bank, and Corporate Functions. You will lead a team of professionals and help keep JPMorgan Chase strong and resilient through oversight of the firm’s operational risk management activities.

Operational Risk Management (ORM) sits within CCOR, part of the Risk Management and Compliance organization. CCOR provides oversight of the firm’s compliance, conduct, and operational risk management activities and is responsible for designing and executing the CCOR program, reflecting the second line of defense’s responsibilities across these risks.

As an Executive Director on the Operational Risk Lead Team, you will drive the operational risk agenda and enhance coverage of the Operational Risk Management Framework. Working within a dynamic, diverse global team of risk professionals, you will build strong stakeholder engagement and promote a robust operational risk culture.

Job Responsibilities

• Lead operational risk oversight for the European banking entity and its branches, including identification, measurement, management, reporting, and governance activities

• Build and maintain strong relationships with senior stakeholders across lines of business and corporate functions

• Serve as the primary point of contact for regulators on operational risk management matters, supporting effective and professional regulatory engagement

• Monitor regulatory requirements, industry trends, and emerging risks, and communicate relevant developments to stakeholders and partners

• Partner with regional and global operational risk teams to ensure local matters are understood, escalated appropriately, and addressed in a timely manner

• Represent operational risk management in governance forums and committees, ensuring clear decision-making, documentation, and follow-up

• Drive operational efficiencies by setting measurable goals and leveraging new and existing technologies

• Lead independent assessment activities such as off-cycle reviews, key performance indicator and key risk indicator reviews, qualitative operational risk appetite reviews, and legal entity risk assessments

• Maintain and enhance risk metrics and management reporting to identify areas requiring additional monitoring, review, and/or testing

Required Qualifications, capabilities and skills

• Bachelor’s degree required, with relevant experience in the Corporate and Investment Bank (CIB) and/or Wealth Management (WM). Experience may include operational risk management, CIB/WM businesses and operations, consulting, or audit.

• Extensive experience responding to regulators and other external parties, including maintaining effective regulatory relationships.

• Proven ability to learn and deliver results in a changing, challenging environment.

• Excellent communication and presentation skills, with the ability to influence key internal and external stakeholders and foster collaboration.

• Strong leadership and people management skills, with a track record of building and leading high-performing professional teams.

• Demonstrated success delivering outcomes as part of legal entity, regional, and global teams.