Job Title: Head of NwPS Engineering
Location: Global / Remote (preference for US, UK, or Spain)
About the Role
The Head of NwPS Engineering is a senior VP-level leadership role responsible for the full engineering delivery and technical strategy of Vonage’s Network Powered Solutions business. This is not a delivery management role — it is an engineering leadership role that carries end-to-end accountability for the platform powering Vonage’s fastest-growing business unit.
NwPS is Vonage’s strategic growth engine, commercialising mobile network operator capabilities as developer APIs — including Verify, Silent Authentication, SIM Swap, Number Verification, and Quality on Demand — for enterprise customers across FinTech, Healthcare, Transportation, and beyond. The engineering function that supports it spans multiple squads, complex multi-CSP integrations, a rapidly evolving product portfolio, and an emerging AI and agentic engineering capability.
The Head of NwPS Engineering will own the vision, structure, and execution of this engineering function. They will report directly to the SA NwPS General Manager and serve as a key voice on the NwPS leadership team.
Key Responsibilities
Engineering Delivery
- Full engineering accountability for: Verify, VNA (Vonage Network APIs), Connectors, Intelligence Engine, Advanced NwPS, and future NwPS products
- Ownership of all NwPS squad delivery across Platform, Network Features, Identity Insights, Frontend, and Verify
- QA Excellence and SDET capability across NwPS engineering
- DevRel engineering in support of the NwPS developer ecosystem
- Operational Excellence, SRE practices, and platform reliability
Architecture
- End-to-end architectural accountability for NwPS engineering
- Direct leadership of the NwPS Architecture function (Architecture Lead reports to this role)
- Ownership of architectural standards, technical design governance, and domain architecture across NwPS products
- Technical decision-making authority for platform design, CSP integration patterns, and engineering standards
Strategic Engineering Leadership
- Agentic AI and MCP engineering strategy and execution
- Engineering roadmap aligned with NwPS product strategy and commercial OKRs
- Representation on the SA NwPS leadership team alongside NwPS Product, Solution Sales, and Strategic BD
- Cross-functional partnership with CTO, Architecture, and SA CPaaS Engineering on shared platform standards and practices
Reporting Structure
This role leads the NwPS Architecture Lead and the squad leads for Platform, Network Features, Identity Insights, Frontend, Verify, and SDET Improvements.
The engineering organisation comprises approximately 40+ engineers across the squads, with seven direct reports once the Architecture Lead position is filled.
Qualifications and Experience
Engineering Vision and Strategy
- Demonstrated ability to set and communicate a multi-year engineering vision for a complex, API-native product portfolio
- Experience leading engineering for developer-facing or telco/network API products is strongly preferred
- Proven capability to align engineering strategy with product roadmap and commercial priorities — not just execute against them
Leadership at Scale
- Track record of leading distributed, multi-squad engineering organisations across multiple geographies
- Ability to develop and retain engineering talent at all levels, including squad leads and senior engineers
- Experience managing engineering through periods of significant growth and structural change
Technical Depth
- Strong grounding in API platform architecture, distributed systems, and cloud-native engineering
- Familiarity with CSP/telco network API standards (CAMARA, GSMA) is a significant advantage
- Hands-on architecture experience sufficient to provide meaningful technical guidance to the Architecture function
Execution and Accountability
- History of delivering complex, multi-CSP or multi-partner integrations on aggressive timelines
- Operational rigour: reliability, KTLO management, cycle time, and quality engineering are active leadership priorities, not delegated concerns
Why This Role Matters
NwPS is building the infrastructure for a market that is still being defined. Carrier-grade, developer-accessible network APIs are emerging as a category, and Vonage is positioned to lead it. The Head of NwPS Engineering will be the person who ensures the engineering organisation is built to move fast, scale reliably, and stay ahead of a rapidly evolving technical landscape.
This is a role for someone who wants to build something, not manage something that already exists.
About Vonage and SA NwPS
Vonage is a global cloud communications leader, part of the Ericsson group. The NwPS Solution Area is Vonage’s dedicated business unit for Network Powered Solutions — commercialising mobile network operator capabilities as developer APIs for enterprise customers globally. NwPS operates as a standalone business with its own P&L accountability, product roadmap, sales motion, and engineering function.
There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.
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Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
Skills Required
- Demonstrated ability to set and communicate a multi-year engineering vision for a complex, API-native product portfolio
- Track record of leading distributed, multi-squad engineering organizations across multiple geographies
- Ability to develop and retain engineering talent at all levels, including squad leads and senior engineers
- Experience managing engineering through significant growth and structural change
- Strong grounding in API platform architecture, distributed systems, and cloud-native engineering
- Hands-on architecture experience sufficient to provide meaningful technical guidance to the Architecture function
- History of delivering complex, multi-CSP or multi-partner integrations on aggressive timelines
- Operational rigor involving reliability, KTLO management, cycle time, and quality engineering
- Experience leading engineering for developer-facing or telecommunications/network API products
- Familiarity with CSP/telco network API standards, including CAMARA and GSMA
Vonage Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vonage and has not been reviewed or approved by Vonage.
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Leave & Time Off Breadth — Leave programs include PTO/vacation, paid holidays, and maternity/paternity leave, with unlimited paid time off highlighted for many salaried roles. Paid sick leave is also available in some cases.
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Healthcare Strength — Healthcare coverage includes medical, dental, and vision insurance alongside HSA and FSA options. Wellness-related offerings such as gym membership or reimbursement are available in some locations.
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Flexible Benefits — Benefits extend to flexible schedules, work-from-home/telecommuting options, and ancillary protections like legal plans and voluntary auto, home, and pet insurance. Equipment support such as company-provided laptops is also noted.
Vonage Insights
What We Do
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
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