At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least October 26th, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.
Role Description
GFiber is reimagining how networks operate—low touch, high reliability, and customer-first. As we scale our next-gen network, the Network Reliability Engineering (NRE) team ensures the infrastructure is resilient, observable, and recoverable.
We are hiring a senior leader to drive our reliability strategy across access, transport, wireless, and software-integrated systems. This role leads both the tier-2 incident response practice including metro network ownership and long-term reliability architecture. It also owns the overall health and performance of GFiber network, bringing together fault management, telemetry, and incident data to drive actionable insights and ensure customer-impacting risks are resolved with urgency and precision. The role is central to advancing automation, fault domain reduction, and operational excellence—ensuring every GFiber metro operates with industry-leading reliability.
Role Responsibilities:
- Lead the NRE and Metro Engineering functions, managing teams of engineers across metro build outs and Tier-2 network incident response which includes both root cause analysis and proactive reliability improvements.
- Own GFiber’s end-to-end network reliability strategy—including incident lifecycle, postmortem processes, KPIs, tooling, and continuous improvement.
- Define and evolve standards for observability, redundancy, fault detection, and auto-remediation across all layers (Access, Core, Edge, Software).
- Lead design and execution of failure simulations, chaos testing, and risk mitigation playbooks.
- Influence vendor architectures and partner with industry forums to evolve reliability best practices in broadband networks.
At a minimum, we’d like you to have:
- Bachelor’s degree in Computer Science, Electrical Engineering, or equivalent practical experience.
- 10 years of experience in network engineering, with at least 5 focused on operations, site reliability, or network reliability roles.
- Experience managing or mentoring engineering teams and driving cross-functional outcomes.
- Experience in incident management, telemetry design, and high-availability systems in service provider environments.
- Experience with IP networking (BGP, OSPF, MPLS), optical transport, and access networks (PON, wireless).
It’s preferred if you have:
- Master’s degree in a technical field or equivalent leadership experience.
- Hands-on experience with managing incidents across hybrid networks (fiber + wireless).
- Familiarity with network automation and observability stacks (e.g., Prometheus, Grafana, ELK, Ansible, custom alerting systems).
- Experience implementing SRE/NRE frameworks in production ISP environments.
- Understanding of customer-impact modeling and SLA/SLO definitions across service tiers.
- Experience leading RCA/postmortem processes and creating closed-loop remediation workflows.
The US base salary range for this full-time position is between $208,000 - $286,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
Top Skills
What We Do
At Google Fiber and Google Fiber Webpass, we use the latest technology, including fiber optic and millimeter wave, to deliver the very best internet to our customers. No data caps, equipment fees, or annual contracts included.
Everyone deserves access to fast, reliable, fairly priced internet. Bring your creativity, drive, and everything you got—and help us make it happen.
Check out our career opportunities at g.co/fiber/careers
