Job Summary
Job DescriptionYou will own and run mobile and web as a unified product system, ensuring clear product ownership, strong technical alignment, and consistent delivery across all customer-facing digital experiences. You’ll also alignment between product intent, engineering execution, and customer outcomes across sales and service.
About the Team
Telstra Digital is Telstra’s e-commerce and digital customer service channel for consumer and small business customers, supporting millions every week across platforms like Telstra.com.au and the MyTelstra app. We also manage Telstra Plus, our loyalty program with over 6 million members.
Our team of more than 400 people, based in Australia and India, includes content strategists, engineers, product owners, designers, CX specialists, writers, analysts, accessibility experts, as well as commercial and operations staff. Our responsibilities extend to messaging platforms used by our call centres and the ongoing development of AI-powered chat solutions. We also have a number of whole-of-company responsibilities such as accessibility and our websites which serve all customers and stakeholders.
What You’ll Do
The role sits within our Digital Customer Success space and leads the teams responsible for building and running mobile and web experiences. You will be accountable for what is built and how it is delivered, working in lockstep with engineering leadership who are accountable for how it is engineered and scaled.
In this role, you’ll have accountability for:
Product Ownership & Management (Primary)
Establishing and leading a strong product ownership model across mobile and web
Ensuring Product Owners are accountable for outcomes, prioritisation, and decisions
Maintaining clear ownership boundaries across journeys, platforms, and services
Driving product strategy and backlog aligned to commercial priorities
Coaching Product Owners into senior operators with end-to-end accountability
Technical Understanding & Engineering Partnership
Maintaining strong working understanding of mobile, web, and API architectures
Ensuring product decisions are grounded in technical capability and constraints
Partnering closely with Engineering Leads and Chapter Leads on delivery planning and trade-offs
Supporting alignment on scalable, reusable solutions across teams
Balancing delivery pace with long-term platform integrity
Delivery & Team Leadership (Mobile + Web)
Leading teams responsible for building and running mobile and web applications (iOS, Android, web)
Driving a balanced delivery approach across frontend and backend
Maintaining execution discipline across prioritisation, dependencies, and delivery cadence
Ensuring high standards of delivery quality, stability, and performance
Building and leading high-performing teams across product, engineering, and delivery
What We Offer
Performance-related pay
Access to thousands of learning programs so you can level-up
Global presence across 22 countries; opportunities to work where we do business.
Purchased annual leave scheme
Additional Telstra day off Additional 30% off Telstra products and services
Toolkit provided (laptop + mobile phone + plan paid for)
About you
To be successful in this role, you’ll need:
Proven experience leading senior Product Owners or product teams at scale
Strong track record of owning product strategy, backlog, and outcomes
Experience leading teams that build and operate mobile and web applications
Ability to coach and lift product capability across a team
Strong working knowledge of mobile (iOS/Android), web, and API architectures
Comfortable operating alongside engineering leadership and making informed trade offs
Ability to translate between product intent and technical delivery
Strong capability managing delivery across multiple teams and disciplines
Ability to maintain delivery performance in complex environments
Interested? Apply now!
If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!
As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
Skills Required
- Proven experience leading senior Product Owners or product teams at scale
- Strong track record of owning product strategy, backlog, and outcomes
- Experience leading teams that build and operate mobile and web applications
- Ability to coach and lift product capability across a team
- Strong working knowledge of mobile (iOS/Android), web, and API architectures
- Comfortable operating alongside engineering leadership and making informed trade offs
- Ability to translate between product intent and technical delivery
- Strong capability managing delivery across multiple teams and disciplines
- Ability to maintain delivery performance in complex environments
What We Do
We believe it’s people who give purpose to our technology. So we’re committed to staying close to our customers and providing them the best experience. And delivering the best tech. On the best network. Because our purpose is to build a connected future so everyone can thrive. We build technology and content solutions that are simple and easy to use, including Australia’s largest and fastest national mobile network. That’s why we strive to serve and know our customers better than anyone else – offering a choice of not just digital connection, but digital content as well. And that’s why we have an international presence spanning 15 countries, including China. In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals. As Australia’s leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection.
