Head of Marketplace Operations (Remote – LATAM)

This is a remote position.

Optizon is a thriving e-commerce company behind multiple successful brands sold on Amazon.com. Our vision of delivering a 6-star experience to our customers through best-of-breed systems, data, and AI-powered innovation propels us forward and is at the heart of how we conduct our business. We are headquartered in Melbourne, Australia, but have a remote and dynamic team spread across various regions worldwide.

We are looking for a highly skilled Head of Marketplace Operations to lead and optimize our Amazon operations across multiple brands. This is a senior, hands-on leadership role suited for someone with deep Amazon marketplace expertise, strong operational instincts, and the ability to drive performance across supply chain, customer experience, and AI-driven strategy in a fast-paced environment.

Marketplace Operations – Amazon Focus

• Oversee day-to-day Amazon operations across multiple brands, ensuring optimal performance across listings, account health, pricing, fulfillment, and compliance.
  

• Manage growth initiatives including new product launches, keyword optimization, promotions, and advertising strategies.
  

• Monitor sales velocity, customer metrics, and profitability across brands to guide strategic decision-making.
  

• Resolve high-impact issues with Amazon (e.g., listing suspensions, chargebacks, policy violations) quickly and effectively.
  

Supply Chain & Fulfillment

• Direct end-to-end supply chain operations including procurement, inventory forecasting, 3PL coordination, and FBA/FBM logistics.
  

• Optimize inventory turnover and working capital while avoiding stockouts and overstock.
  

• Collaborate with sourcing teams and suppliers to improve lead times, reduce cost of goods sold (COGS), and strengthen vendor reliability.
  

• Ensure seamless integration of systems across order management, logistics, and warehouse operations.
  

Customer Experience & Support

• Lead customer service strategy across all Amazon touchpoints, with a focus on maintaining excellent ratings and response time.
  

• Implement SOPs and automation tools to streamline post-sale communication, returns, and warranty processes.
  

• Drive initiatives that increase customer satisfaction, reduce negative feedback, and boost repeat purchases.
  

AI-Driven Operational Strategy

• Leverage AI tools and automation platforms to enhance operations in areas like forecasting, ad performance, competitive analysis, and customer service.
  

• Evaluate and implement AI-based solutions for product research, content optimization, marketing automation, and process improvement.
  

• Stay ahead of emerging tech trends that can drive efficiency and edge in e-commerce operations.
  

Leadership & Cross-Functional Management

• Manage and grow cross-functional teams across operations, supply chain, and support.
  

• Build scalable systems and infrastructure to support growth across multiple Amazon brands.
  

• Work directly with the CEO and leadership team to align operational strategy with revenue and profitability goals.
  

• Maintain and improve KPIs across operational areas — delivery speed, in-stock rates, customer satisfaction, and operational cost per order.
  

Must-Have

• 5+ years of experience in Amazon marketplace operations or e-commerce management.
  

• Proven track record managing multi-brand Amazon accounts end-to-end.
  

• Deep knowledge of Amazon Seller Central, FBA/FBM, and account health management.
  

• Strong analytical and data-driven decision-making skills.
  

• Experience with supply chain management, 3PL coordination, and inventory optimization.
  

• Familiarity with AI and automation tools for e-commerce operations.
  

• Excellent communication, leadership, and cross-functional management skills.
  

Nice-to-Have

• Experience managing Amazon PPC and advertising strategy.
  

• Background in consultancy or agency environments managing multiple client brands.
  

• Experience mentoring or building operations teams.
  

• Experience managing 7-figure brands/accounts on Amazon.com