Head of Logistics

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country.  

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.    

Dyson Global Logistics is looking for an extraordinary Head of Logistics & Fulfilment to join our team, reporting directly into the VP Supply Chain Americas and dotted line into the Global Logistics function. The Head of Logistics & Fulfilment, West Hub is a key role in the Americas Supply Chain Hub (including US, Canada, Latin America) linking the global logistics function and strategy with the West Hub Supply Chain leadership teams.  
 

The Head of logistics oversees the operations of the relevant logistics department, managing business relationships with internal stakeholders and external logistics services suppliers. The Head of Logistics supports the strategic planning of the organization by developing and executing short-to-medium range plans for the department from the overall strategy the Company and its Supply Chain Division. He/She oversees training, coaching, and developing the logistics team in the execution of the Company's transportation, warehousing and information system strategies. 

The successful candidate will oversee will the operations of the relevant logistics department, managing business relationships with internal stakeholders and external logistics services suppliers. He/She will be responsible for the orchestration and management of 3PL partners, the execution of transformation programs, and as the escalation point between the global logistics function, intra-regional logistics leadership teams, and the 3PL account management teams relating to all inbound freight, ground transport, and fulfilment activity in the Americas. 

• Lead a matrix team of indirect reports responsible for the quality on-time delivery of products from source to distribution center and through to end users and customers. 

• Work closely with peers for the effective management of storage and transportation of inventory that meet both service and cost objectives, whilst increasing agility, and resilience. 

• Implementation of global logistics strategies into scalable business-as-usual models that optimize efficiencies. 

• Manage 3PL partners and ensuring the delivery of a comprehensive 3PL engagement plan that encompasses global and regional freight, warehousing, and transportation activity. 

• Is responsible for the strategic management and of inventory in transit and the strategy around minimum touch points, be that DC bypass or direct ship, to reduce lead times and carrying cost. 

• Partner and collaborate with indirect procurement to agree the best commercial propositions, including identifying opportunities for service excellence, continuous improvement, and the application of next generation innovation. 

• Implementation and leadership of the NSSoD (net satisfaction score on delivery) to measure our customer experience of logistics and trigger improvement plans. 

• Strategize, enable, and implement best-in-class B2C and B2C delivery strategies with an end-to-end mind set. 

• Acts as internal sponsor for the regional 3PL partners, acting as the senior SME focal point within the logistics organization, including guiding operational implementation, developing new areas of business, setting out joint strategies. 

• Maintains benchmarking and ongoing assessment processes for reginal 3PL partners to continuously improve. 

• Works closely with intra-regional logistics leadership teams to understand the need for local customization of globally agreed operating standards, refining as appropriate, including the administrative control and information flow. 

• Represents and contributes on behalf of the global logistics function as a workstream owner of new projects and initiatives. 

• Supports Global Logistics Excellence best-practice promotion and adopts value-add practices to constantly drive business process improvement. 

• Responsible for the delivery of cost-to-serve to budget initiatives and maintain accurate actual and forecasted cost management. 

• Build a high-performing and collaborative team culture, both internally and with 3PL partners. 

• Manages and oversees the deployment of efficient procedures and processes for effective logistics planning and execution. 

• Effectively govern and monitor short and long-term capacity planning efforts to deliver accurate and reliable logistics network capacity modelling and load planning.  

• Mitigates risks associated with network disruption or congestions that impact delivery quality. 

• Ensure all 3PL partners comply with Dyson governance standards that meet visibility, service, and cost requirements. 

• Works with intra-regional logistics and planning leads to understand, implement and monitor strategic and priority stock to mitigate customer supply disruptions and service penalties. 

• Works with regional logistics team and global freight to proactively manage inbound receipt, avoiding costs associated with detention & demurrage. 

• Monitors global standard KPIs that measure and track logistics performance, working in close collaboration with Dyson Logistics Performance management to drive continuous improvement. 

• Ensures stakeholder alignment, documents, and controls global freight and transport process and procedures, including intra-regional nuances for inbound logistics. 

• Ensures alignment from global 3PL service providers on standards and operating procedures from the point of selection. 

• Maintains a documented and implemented relationship development strategy for strategic partners that includes a continuous improvement and innovation framework and roadmaps. 

• Sets SMART objectives and KPIs that capture, measure and report on the service delivery, data quality and financial performance achieved by each regional 3PL provider.  
   

• Leadership: Ability to attract, lead, manage, and inspire logistics talent and resources. Confidence and commitment to delivering the strategic vision and promotes the interests of the logistics organization. 

• Impact and influence: Develop and maintain effective and collaborative relationships (internal & external) to facilitate change and ensure cohesion across the network. Able to promote and secure stakeholder buy-in. 

• Interpersonal effectiveness: Is sensitive to different points of view and seeks to understand and resolve conflicts / issues in a constructive manner swiftly. Able to operate effectively and comfortably in a multi-cultural and global environment. Can give direction and support in a respectful and polite manner. 

• Flexibility: Deals effectively with uncertainty, ambiguity, and a changing environment. 

• Global Logistics Director 

• Americas Supply Chain VP 

• Americas President/MD 

• Regional Logistics and Planning organizations 

• Global Origin freight team 

• Supply Chain Finance 

• Indirect Procurement 

• Security & Profit Protection 

• Product Teams for new product launches 

• Supply chain or business related degree is desirable. 

• 10+ years' operational logistics experience in relevant industries. 

• Ability to travel at short notice within the region, with some limited international travel possible. 

• Ability to effectively lead and manage diverse teams through direct or indirect reporting relationships. 

• Knowledge and experience of regional and international shipping and associated regulatory requirements (including safety, security, and import / export compliance law). 

• Knowledge and experience of warehouse operations (including safety, security, and legal compliance). 

• Strong communication, presentation and negotiation skills including the ability to evaluate complex supply chain solutions and articulate these in an understandable way. 

• Excellent knowledge of the end-to-end supply chain, with a clarity for understanding the importance and interdependencies associated with each stage of the process — Plan, Source, Make, Deliver. 

• Ability to articulate the vision and roadmap for 3PL relationship development including prioritization of tasks, allocation of resources and discouraging activities which are not aligned with the vision. 

• Excellent knowledge of the 3PL market and community including emerging 3PL service providers and associated trends. 

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.  

Financial benefits:  

• 401K with up to a 4% match  

• Company paid Life Insurance and AD&D  

• Flexible Savings Account (FSA) and Health Savings Account (HSA)  

Lifestyle benefits:  

• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time  

• Pre-tax Commuter Benefits (applicable areas only)  

• Generous Child Care Leave Program  

• Wellness Program  

• Employee Assistance Program  

• Generous Dyson Product Discounts  

Health benefits:  

• Multi-Level Healthcare Coverage Options  

• Vision & Dental Coverage  

• Company paid Short-Term and Long-Term Disability  

Salary: $160,000 - 195,000 annually + bonus opportunity