Head of Logistics

We are PZ Cussons. Our purpose is For everyone, for life, for good.

Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do.

Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.

Job Purpose:

To lead the overall logistics strategy development and implementation, manage customer services operations and cost to serve efficiently in order to enable PZC &TEC achieve their growth and profit ambitions in Nigeria.

Reporting Relationships:

Responsible to : Africa Supply Chain Director.

Responsible for: Inbound Logistics Manager, Outbound Logistics Manager, Transport Manager, Customer Services Manager

Internal & External Relationships:

• Identify the most significant ones
• Attach a preferred suppliers list if available
• Detail which networks the jobholder will be part of e.g. finance, category

• Logistics Providers: Transporters (dedicated and conventional)
• Transporters union
• NAFDAC: Depot inspection
• Security Contractors
• POLICE: contacts for depot security.
• Banks – Upcountry depot support
• Power (Generator) – Contractors for depot generators
• State Government Agencies – Tax Offices and Board of Internal Revenue in places where RDCs are located for purpose of employee and sales tax, VAT etc.
• Manufacturing Heads, Sales Heads, Finance Head, HR Head, Aftersales Head, etc.

Job Context & Special Features:

• Explain any special features or context in which the job operates
• Detail any language or mobility requirements

• Demanding Trade customers
• Product portfolios (FC & TEC)
• Business Goals & Priorities
• Infra Structure affecting speed of stock delivery
• Transporters Union
• Risk of stock losses
• Budget constraints

Principal Accountabilities:

• Logistics Strategy Development

Development of national and international logistics strategies to achieve service leadership at competitive cost and the establishment of plans, measures and milestones for their execution. Strategy development will cover the following areas;

• Analysing Customer Suppliers and Market trends.
• Evaluating Competitive Position
• Developing Logistics Objective
• Generating Logistics Strategies and Plans
• Measuring and Assessing Supply Chain Performance

• Customer Service Management

Anticipation, assessment and specification of customer-driven service options to create competitive advantage. The management and co-ordination of internal activities and information necessary to deliver the specified services at the agreed levels. It includes;

• Developing Logistics-Based Customer Service Options
• Ensuring Effective Delivery of the Customer Service Package
• Supply Chain Liaison with Customers
• Managing Customer Orders and Payments
• Customer Data Administration and Information

• Stock Management and Physical Distribution

Satisfaction of customer service and quality requirements at most effective cost through the design and operation of a distribution strategy and network and the operational management of the distribution facilities and resources. It includes;

• Designing Distribution Strategy and Networks
• Establishing and Managing Distribution Contracts
• Physical Stock Management and Warehouse Operations
• Managing Transport
• Measuring Distribution Performance
• Managing Legal Distribution Requirements

• Supplies Management

 The role of Logistics in supply management is to ensure the efficient flow and quality of material to meet customer services objectives through measuring and improving capabilities of suppliers and incoming materials management. It includes;

• Supply Assessment and Development
• Managing Materials and Information Flows with Suppliers
• Optimising Inbound Supply Chain
• Managing Risk and Contingency
• Measuring Supply Performance

Knowledge, Skills & Experience Needed:

• A degree in Engineering/Pure Sciences/Economics.
• Good understanding of Supply Chain Flows is mandatory.
• Ability to lead and manage virtual teams,
• Good & strong management skills.
• Numeracy,
• Interpersonal skills
• 10 –15yrs industry experience is required.
• Must be self-motivated, exude energy and drive
• Needs to have conflict management & resolution skills.
• IT proficiency

At PZ Cussons, we value diversity and make sure everyone feels included. We want our team to reflect society and our global customers. We welcome applicants from all backgrounds because your unique perspective helps us develop brands and create new products for our consumers.

If you need extra support during this process, please inform us so that we can accommodate your needs appropriately. It is important to us that all candidates feel recognised and have a good experience with PZ Cussons as part of our commitment to inclusivity.
We're dedicated to creating an inclusive environment and we welcome applications from everyone.

PZ Cussons is big enough to make your mark, small enough to make it yours. Apply to join us!