foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionWe are seeking a strategic and experienced leader to join our regional logistics team as the Head, Logistics Performance.
In this role, you will own the design, analysis, and optimization of logistics performance, rider payments, and incentive strategies across our 16 diverse markets. Managing a budget exceeding 1 billion EUR, your work will directly impact hundreds of thousands of riders. You will lead a multifaceted team focused on three core pillars: Rider Payments & Incentives, Business Planning, and RTO (Real Time Operations) Processes. This includes the design and deployment of live, ad hoc incentives to manage dynamic conditions like bad weather and sudden demand spikes.
You will act as the bridge between high level business goals and local operational execution, treating rider compensation and incentives as a critical operational lever. By optimizing core payment structures and dynamic incentive models, you will optimize fleet behavior, improve delivery times, and ensure rider availability matches customer demand while ensuring financial sustainability and long term fleet stability.
Key Responsibilities:
- Organizational Leadership & Development: Lead, mentor, and scale a high performing team of specialists and leads. Build a culture of analytical rigor, operational excellence, and continuous improvement
- Strategy & Business Planning: Lead continuous business planning and strategic guidance for the 17 markets. Partner with regional finance and local logistics teams to define long term strategies, defining both financial targets and operational targets (delivery time, efficiency and customer experience)
- Incentive Innovation & Deployment: Own the regional implementation of data science models, automated tools, and new pay components (such as dynamic pricing, surge models, and quest incentives). Direct the testing and rollout strategy to enhance fleet efficiency, engagement and order acceptance rates
- Process Improvement & Automation: Champion a culture of continuous operational improvement. Identify manual bottlenecks across workflows, and drive the adoption of internal automation, AI tools, and scalable systems to reduce manual workload and increase team efficiency
- Cross Functional Leadership: Act as the primary strategic partner to Local Logistics Leaders, Finance Leaders, and Product Managers. You will influence the long term development of rider incentive products and tools with the Central Product team, oversee testing, and turn complex data into clear strategic recommendations for senior leadership across the region
- Experience: 6+ years of professional experience in high growth tech, logistics, strategy consulting or analytics. Experience specifically in the gig economy, marketplace dynamics, or logistics is a strong plus
- Leadership: Proven track record (3+ years) of managing and developing teams, including experience managing other managers
- Education: University degree in STEM, Economics, Business, or a related quantitative field
- Technical Fluency: Strong proficiency in SQL and Excel is required to review team analyses, guide analytical strategy, and dive into data when needed. A proven ability to leverage modern AI productivity tools, and automation frameworks to improve operational scalability is highly desired
- Communication: Exceptional English communication skills, both written and spoken. You are comfortable challenging the status quo, negotiating with senior stakeholders, and presenting to executive leadership
foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Skills Required
- 6+ years of professional experience in high-growth technology, logistics, strategy consulting, or analytics
- 3+ years of experience managing and developing teams, including managers
- University degree in STEM, Economics, Business, or a related quantitative field
- Strong proficiency in SQL and Excel
- Exceptional written and spoken English communication skills
- Experience in the gig economy, marketplace dynamics, or logistics
- Ability to leverage modern AI productivity tools and automation frameworks
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
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