For more than 185 years, Tiffany & Co. has defined luxury through exceptional craftsmanship, timeless design, and extraordinary client experiences. We are seeking an inspiring and commercially minded Head of Learning to lead the learning and capability strategy for our market, developing high-performing teams that embody the Tiffany brand and deliver exceptional service.
The Opportunity
Reporting to the Retail Performance Director, the Head of Learning will shape and execute the MEA learning strategy across stores, corporate teams, support functions and will drive the market's retail learning agenda, ensuring all client-facing teams have the skills, knowledge, and confidence to achieve commercial success while delivering the world-class service synonymous with Tiffany & Co.
Working closely with Retail Leadership and key business partners, you will design and execute learning strategies that strengthen selling excellence, leadership capability, client development, and customer experience across the retail network.
Key Responsibilities
- Develop and implement the market retail learning strategy aligned to business priorities and growth objectives.
- Deliver and adapt retail learning programmes that build product expertise, selling excellence, clienteling capability, and leadership effectiveness.
- Partner with store leaders to embed learning, coaching, and behavioural change into everyday practices.
- Champion a culture of continuous learning through impactful coaching and leadership development initiatives.
- Measure programme effectiveness through KPIs, reporting, and business performance insights.
- Collaborate with cross-functional partners and external providers to deliver innovative and effective learning solutions.
About You
- 8+ years' experience in Retail Learning, Talent Development, Training, Facilitation, or Performance Consulting.
- Proven experience developing learning strategies that drive business performance.
- Strong leadership, stakeholder management, and influencing skills.
- Exceptional facilitation, coaching, and presentation capabilities.
- Commercially minded, highly organised, and passionate about developing people.
- Bachelor's degree or equivalent experience.
- Fluent in English and the local market language.
- Luxury retail experience strongly preferred; jewellery experience is an advantage.
Why Tiffany & Co.
This is an opportunity to shape the learning culture of one of the world's most iconic luxury brands, developing exceptional talent and helping create extraordinary experiences for clients every day.
Skills Required
- 8+ years' experience in Retail Learning, Talent Development, Training, Facilitation, or Performance Consulting
- Proven experience developing learning strategies that drive business performance
- Strong leadership, stakeholder management, and influencing skills
- Exceptional facilitation, coaching, and presentation capabilities
- Commercially minded, highly organised, and passionate about developing people
- Bachelor's degree or equivalent experience
- Fluent in English and the local market language
- Luxury retail experience
- Jewellery experience
Tiffany & Co. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tiffany & Co. and has not been reviewed or approved by Tiffany & Co..
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Parental & Family Support — Paid parental leave and family-building supports such as adoption and surrogacy assistance are prominently featured. Additional paid family-care leave and supportive policies reinforce a family-forward package.
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Healthcare Strength — Core medical, dental, and vision coverage is emphasized as part of the standard offering. Inclusive coverage elements and health-related reimbursements are referenced in company materials.
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Wellbeing & Lifestyle Benefits — A holistic “My Tiffany” well-being ecosystem spans mental, emotional, physical, and financial support. A strong employee purchase program and charitable matching through Tiffany Cares add distinctive lifestyle value.
Tiffany & Co. Insights
What We Do
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.
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