Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
Read more about Front's expansion into Chile!
The Head of LATAM Engineering is a transformational leadership role at Front. You will serve as the senior-most technical executive in the region, operating effectively as the 'CTO of LATAM.' You’ll be responsible for not just scaling a team but defining the engineering culture, the bar for technical excellence, and the operational rhythm for our fastest-growing engineering hub.
Please note this role requires to be based or relocate to Santiago de Chile - we can help with that!
What will you be responsible for?
Lead Engineering in LATAMOwn delivery outcomes for LATAM-centric EPD teams
Partner closely with Global Product, Design and Engineering leadership to ensure roadmap delivery, quality, reliability and customer value
Drive consistent engineering standards, tooling, and development practices aligned with global teams
Proactively identify delivery risks, capacity constraints, and execution gaps
Operate as the regional technical executive, owning delivery outcomes and the health of the engineering organization in Santiago
Act as a talent magnet for the region: Own the narrative that makes Front the premier destination for top engineering talent in Chile
Build a bench of strong Engineering Managers and Directors who can operate autonomously
Foster a high-performance, inclusive engineering culture
While you are not responsible for office logistics or HR administration, you are the 'Voice of Front' on the ground, ensuring our high-performance culture and values are woven into every aspect of the Santiago office
Be the voice of Front executives to all Fronteers in LATAM, in Engineering, EPD and any other function
Establish clear operating cadence, communication norms, and escalation paths
Ensure strong collaboration between LATAM teams and global cross-functional partners
Contribute to Front’s long-term LATAM strategy, including location planning and scaling
Advise on team composition, seniority mix, and growth sequencing
Help mature Front’s distributed operating model as the region grows
Represent LATAM Fronteer’s voices in global decision groups, on organization, brand, processes, culture.
What success looks like?
Consistent, high-quality delivery of customer value and roadmap
Strong engineering culture, velocity, and quality
A talent magnet: efficient hiring and onboarding of amazingly talented team members, great employer brand in LATAM
High engagement, retention, and manager effectiveness in direct reports and overall LATAM team.
Healthy collaboration and alignment with global product and engineering teams
What skills and experience do you need?
12+ years of experience in software engineering or technical leadership
4+ years startup experience.
Experience working in US-based tech company a plus.
Experience leading multi-team or multi-site engineering organizations.
Strong people leadership and operational execution skills.
Experience building or scaling teams in Latin America or other distributed regions.
Ability to operate effectively in a global, matrix environment.
This role is hybrid, expected to come in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.
What we offer
Competitive salary
Fully covered health insurance - medical, dental and vision
Generous paid time off
Mental health support with Workplace Options
Family planning support with Maven
Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice
What We Do
We are a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can centralize messages across channels, route them to the right person, and unlock visibility and insights across all of their customer operations. More than 8,000 businesses use Front to drive operational efficiency that prevents churn, improves retention, and propels customer growth.
Why Work With Us
Being a Fronteer is something special. The company was founded on the idea that people could be happier at work. Over the years, our company has grown and expanded globally in Paris, Dublin and Santiago. However, our core mission still persists and is the foundation of our values and our culture.
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