Head of Large, Complex & International Claims - Finland

Head of Large, Complex & International Claims - Finland
Material damages can cause inconvenience and economical loss, and our customers needs to have a trusted advisor that can navigate and help our customer back to business again. As Head of Large, Complex & International Claims in Finland, you will have a leading role in our claims unit that takes care of claims within Property, Cargo, Liability for Ifs Commercial & Industrial clients.

Claims is a crucial part of If from a financially, people and customer perspective. In 2024, Claims handled ca 36 BSEK of the 60 BSEK Nordic premiums, employed 1.950 persons and took care of about 2 million customer claims.

About the role

You will be heading the Large, Complex & International Claims unit in Finland with app. 55 people with a clear mandate and support from a dedicated management team. The unit is end-to-end responsible for Property, Liability, Cyber, Transport and Legal Advice claims for If's Commercial and Industrial customers.

Your team’s main responsibility is to help our customers to get back in business in a safe and easy way, with a strong business mindset leading to impressive customer experience. You develop your team through consistent and trustful behavior with a high focus on service, insurance and business coaching and training. Succeeding in this role requires close collaboration with our customers and other units in If, such as Sales, Product & Price, Underwriting, Digital and the rest of Claims. Therefore, the ability to bring people together, communicate a clear direction, and with others create forward momentum, is key.

Your responsibility will also be

• The strategic development and performance of the claims in Large, Complex & International claims Nordic & in Finland
  • Design and manage end-to-end customer claims journeys.
  • Develop our partnerships and secure preferential services and terms for If and our customers
  • Responsible for the usage and performance of our digital solutions
• Collaborate with, customers, brokers and relevant stakeholders in all If
• People leadership, including and ensuring development and motivation building an engaged group of people
• Actively contribute to developing the culture in the claims-unit and for claims within If

About the team

With us, you get the opportunity to become part of a team where everyone walks that extra mile – both for our customers and our colleagues. In an organization built on trust and stability, we have the possibility to truly put our hearts into our job.

As member of the management team in Large, Complex & International Claims, we expect you to be actively involved in leading Claims. We believe in a Nordic strategy that utilizes best practice across the countries to continue improving performance and customer experience.  You are also integral in creating an inclusive culture where people feel safe bringing their full selves to work, a culture where we develop and attract the best people and leverage diversity.

And last, but not least; we welcome you to an informal working environment with lots of smiles and a positive attitude, as we have fun along the work.

Who are you?

You have a strong inner drive and a genuine interest and passion for engaging and developing people and at the same time deliver strong results. The opportunity to contribute to be by our customers’ side when something has happened inspires and motivates you.

A high sense of responsibility defines you, and you can be trusted to deliver. You are a self-motivated person with a proactive attitude, and you challenge yourself to grow. Your analytical skills secure that you focus on the right things. You are leading the team to develop & improve their way of working and not accepting the status quo. With a curious mind and strong team spirit you look forward to joining us in taking Large, Complex & International Claims to the next level.

You also have:
 

• Relevant academic/university degree.
• Strategic and development-oriented mindset.
• Experience of achieving great results through working with others
• Excellent communication and presentation skills.
• Proven stakeholder management skills where you have created long-lasting relations.
• Fluency in English.

Additional facts and recruitment process:

Application deadline: Screening and interviewing will start immediately. However, deadline to apply is the 15th of February.

To apply for the position: Please attach both your CV and a personal letter.
Work location: Espoo or Turku

Travelling: Several times yearly in the Nordic countries is required
Start: As soon as possible/by agreement.

Final candidates will undergo a background check before a job offer can be presented
For more information, please contact Nordic Head of Large & International Claims Line Gjengedal Ruud, +47 934 807 93 or Emilia Mikkola, HR Business Partner+358 503 408 390 (Emilia is available Friday 7th February 8.00-9.30)

We look forward to your application!