Head of Key Accounts

Company Description

About Jobsdb by SEEK​

SEEK’s portfolio of diverse businesses, which includes Jobstreet and Jobsdb in Asia, make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation.​

Life at Jobsdb by SEEK​

SEEK’s purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Place to Work 2023 In Tech (third year in a row). In Malaysia, where SEEK’s Asia HQ is located, we received four accolades at the TalentCorp Life at Work Awards 2023, including first runner-up for Best International Organisation and champion for Best CHRO. We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued.

Job Description

The Role

Reporting to the Sales Director, this exciting role sits within the Sales Team at SEEK Asia (JobsDB). The primary focus of the role is to be responsible for overall strategy, performance and day-to-day management of the Key Account sales teams.

This position plays an integral part in the success of our team’s long-term vision, and represents a brand-new opportunity. We are looking for someone with a proven ability to adapt to a changing environment, and be a change champion, with the role evolving over time, as we progress through our technological & operational transformation.

Key Responsibilities

Your primary responsibilities, but not limited to:

• Develop and drive the strategy for continuous improvement of management of Key Account;
• Develop and maintain relationships with Key Accounts, ensuring a deep understanding of their business needs;
• Effectively share market intelligence, performance and jobseeker insights as a resource to support Key Accounts, positioning JobsDB as a strategic resource to their businesses;
• Work with Trade Marketing to assist Key Accounts in running campaigns for branding and attracting candidates;
• Develop and update account management plans for each client with a key focus on revenue, relationships and performance;
• Maintain up-to-date Key Accounts’ profiles to ensure JobsDB have key insights needed to effectively partner with and grow revenue of Keys Accounts portfolio;
• Communicate annual sales strategy, including aligned operational plan, that is designed to achieve annual target and KPIs;
• Develop, execute and refine customer experience strategy for the team to ensure it can meet the business objectives of revenue growth, client acquisition & customer satisfaction;
• Drive the overall strategy and approach to manage the relationship with our key account clients;
• Manage escalated client situations in order to preserve the long term relationship;
• Develop and maintain mechanisms for clients and sales related feedback to key support functions such as Product and Trade Marketing.

People Management & Leadership

• Demonstrate high quality leadership and ability to coach, mentor, and train team members to ensure they are operating at maximum efficiency to achieve sales targets;
• Recruitment, retention and motivation of sales staff;
• Conduct performance reviews with direct reports;
• Develop and maintain close working relationships with other Functional Managers;
• Ensure that team members demonstrate the JobsDB Values at all times while performing;
• Develop strong internal co-ordination and collaboration amongst team to ensure maximum performance and objectives are achieved;
• Ensure the team understand and adheres to all Company policies, procedures and business ethics codes.

The Team

• Reports to Sales Director, leading 3 teams in total. Working closely with Managing Director – Hong Kong, Sales Director, Head of Enterprise Accounts and Operation Director.

Qualifications

The successful candidate will have:

• Bachelor's degree or equivalent practical experience;
• Minimum 8 years of sales management and leadership experience;
• Hands-on experience in direct sales management, customer relationship management would be an added advantage;
• Ideally knowledge & experience selling to SME market;
• Good interpersonal relation skills, excellent communicator, strong in organization and creating team work, good facilitator, consensus builder and able to manage conflict;
• Strong passion for coaching and mentoring staff is an absolute must.

Additional Information

Perks and Benefits

• Attractive numeration package
• No Shifting, Working from Monday to Friday office hour
• Flexibility with hybrid work arrangement

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.