About Us
Planet is transforming the hospitality technology landscape by delivering something no one else can: a fully integrated platform that combines Property Management Systems (PMS), embedded payments, and a vast network of third-party integrations — all from a single provider, purpose-built for hospitality.
With over 13,000 hotel customers worldwide, we empower hotels to elevate every step of the guest journey — from booking to check-out — by eliminating friction and unlocking operational efficiency. Whether on-premise or in the cloud, our solutions simplify complexity, reduce costs, and enhance the guest experience.
Backed by leading private equity investors, Advent International and Eurazeo, Planet is investing heavily in technology, service and support — and building the most complete and connected hospitality platform on the market.
Our mission is to enable connected commerce where payments and operations work seamlessly together, helping hotels deliver unforgettable guest experiences.
Role Overview
As Head of Key Account Management, you will lead a team of 6-8 Account managers today with possibility for growth in the coming 12-18 months that are responsible for our most valuable hotel customers. Your goal is to ensure strong commercial performance, drive retention and expansion, and foster deep, strategic partnerships. You’ll bring structure, clarity, and leadership to a critical function that sits at the heart of our client success and revenue engine.
What you will do:
Leadership & Team Management
Lead, mentor, and develop a high-performing team of 6–8 Key Account Managers
Drive a culture of accountability, collaboration, and excellence
Set clear KPIs and regularly review team performance against commercial targets
Client Strategy & Relationship Management
Own executive relationships with top-tier hotel clients
Ensure a customer-centric approach across the account management lifecycle
Act as an escalation point for key issues or growth opportunities
Commercial Focus
Drive retention, upsell, and expansion within top accounts
Partner with sales, product, and payments teams to maximize commercial outcomes
Monitor contract renewals, pricing strategies, and risk management
Operational Excellence
Implement structured account planning frameworks and reporting
Standardize processes for onboarding, engagement, and QBRs
Use data and CRM insights to drive decision-making and prioritization
Cross-Functional Collaboration
Work closely with Product, Support, Sales, and Marketing to deliver value to clients
Serve as a voice of the customer internally, shaping product and service evolution
Lead initiatives to improve customer satisfaction and advocacy
Who you are:
8+ years of experience in key account management or customer success, preferably in B2B SaaS
3+ years of experience leading account management or client-facing teams
Proven success managing strategic accounts in the hospitality or payments sector a strong plus
Strong commercial acumen and experience in upselling, renewal management, and revenue expansion
Highly structured and systematic; experienced with CRM systems (e.g., Salesforce, HubSpot)
Exceptional communication and stakeholder management skills
Comfortable working in a fast-paced, high-pressure environment
Why Planet :
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
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What We Do
Planet is a leading global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our Payments, Software, and Tax Free solutions every minute of every day. Planet empowers its customers to deliver amazing customer experiences by combining payments and technology in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in over 120 markets
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