Head of Key Account Management

OFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks. Offering global business accounts, payments to 180 countries in 30+ currencies and currency risk management solutions to simplify global payments. OFX further enhances business operations by providing corporate cards with spend management, bill payments, vendor management, and integrations with popular accounting and HRIS software, to help achieve better business solutions so accounting firms and businesses thrive.

Headquartered in Sydney, Australia, with offices globally, in the United States, Canada, United Kingdom, Ireland, New Zealand, Singapore and Hong Kong. OFX has been a trusted innovator in global money movement for over 25 years.

As Head of Key Account Management, you will lead the strategic growth and retention of high-value corporate clients across the UK and Europe. This is a dynamic, full-spectrum role combining leadership, relationship management, and new business development. You’ll manage a team of senior account managers, drive commercial performance, and act as a trusted advisor to client, delivering tailored FX and financial solutions that create measurable value.

You’ll bring deep market insight, a consultative mindset, and a passion for helping clients navigate currency risk and optimise their international financial operations.

What you'll do: 

• Team Leadership: Inspire, coach, and manage a high-performing team of senior account managers.
• Client Growth & Retention: Own and expand a portfolio of strategic corporate clients, ensuring long-term engagement and satisfaction.
• New Business Development: Build and convert your own pipeline of corporate prospects, managing the full sales cycle from lead generation to onboarding.
• Strategic Collaboration: Partner with the sales team to identify and win new opportunities, contributing to revenue growth targets.
• Account Strategy: Define and execute the strategic approach to key account management, aligning with broader commercial goals.
• Product & Proposition Development: Collaborate with Product and Leadership teams to enhance our offering based on client feedback and market trends.
• Consultative Selling: Deliver bespoke risk management strategies and financial solutions tailored to client needs.
• Insight & Analysis: Provide clients and internal stakeholders with relevant FX market commentary and financial insights.
• Risk Management: Monitor and manage credit exposure and trade risk across your portfolio.

What you bring:

• 7-10+ years of proven success in financial services sales, ideally within FX, payments, or treasury.
• Strong understanding of financial markets, particularly currency drivers and macroeconomic trends.
• Demonstrated ability to build and maintain strategic client relationships.
• Experience in leading teams, with a focus on coaching and performance development.
• Consultative, solution-oriented approach to sales and client engagement.
• Skilled in developing account plans, client presentations, and commercial strategies.
• Excellent communication and interpersonal skills, with the ability to influence at senior levels.

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally, to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

• Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career, with leadership training, secondments, internal mobility and access to a large library of online learning.
• Make a difference. Through our Make a Difference program, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day, which OFXers can use together or individually, as well as matched giving and the opportunity to nominate charity of choice every quarter.
• Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout outs.
• Showing our social side. Our Good Vibes employee-led committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether it’s a wellbeing activity, end of year celebration, or a monthly team get-together, our team wants you to feel welcome!
• Benefits that mean something. We offer a range of fantastic benefits, including primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave, you'll feel well-supported at OFX.
• A great work environment. Enjoy work-life balance and flexibility with our hybrid work model, in an inclusive, diverse and non-hierarchal culture.

#LI-Hybrid

At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process, please email us at [email protected].

We encourage you to apply if this role aligns with your career aspirations.