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Job Description:
Please enter the external job description here (remove this line)
Position Overview:
We are seeking an experienced and dynamic leader to head our Intelligent Process Automation (IPA) Center of Excellence (COE) for Asia and manage our Sun Life Global Solution (SLGS) Product Management team.
Key Responsibilities
1. Lead the Asia IPA Center of Excellence:
- Maximize Asia investment in Robotic Process Automation (RPA) technology
- Leverage automation to increase capacity and improve client experience
- Manage operations of 150+ Robots
- Drive IPA adoption across the Asia region
2. Lead the SLGS Product Management team:
- Increase subscription adoption for SLGS products
- Ensure cost recoverability and effective cost management
- Oversee product operations and service delivery
- Develop and manage new SLGS products
3. Product Management and Development:
- Achieve targets on product adoption and revenue for IPA, DevOps Tools, Chatbot, Messaging, and other SLGS products
- Develop new products to be managed by SLGS as a service
- Control team costs to achieve recoverability targets
4. Service Delivery and Operations:
- Meet targets for Robot automation development, maintenance, and support
- Oversee operations of all managed products
- Ensure high-quality service delivery across all product lines
Required Qualification
- Bachelor's degree or equivalent in a relevant field
- Extensive experience in business development and P&L management
- Strong background in product management and development
- Expertise in RPA and applications development
- Expertise in Gen AI applications development
- In-depth knowledge of insurance operations and life insurance industry
- Proficiency in project management methodologies
- Familiarity with CMMi, LOMA, ITIL, and Business Process Engineering
- Experience in outsourcing and managing large-scale operations
Desired Skills and Knowledge
- Strong leadership and team management abilities
- Strategic thinking and business acumen
- Excellent communication and stakeholder management skills
- Innovative problem-solving approach
- Ability to drive adoption of new technologies and processes
- Understanding of DevOps principles and practices
Job Category:
IT - Application DevelopmentPosting End Date:
28/05/2025Similar Jobs
What We Do
A UK company, Sun Life Financial of Canada is focused on building excellent customer service by offering the highest levels of customer care. We have been serving customers in the UK for over 100 years
