The Role
Leads 24/7 incident management for a pan-India IP telecom network, overseeing P1–P5 incidents, fault analysis, network resiliency, performance KPIs, topology data, vendor support, process compliance, automation, and team development. Requires extensive telecom network leadership, strong IP-MPLS and routing expertise, multi-vendor equipment experience, network management systems knowledge, troubleshooting, system integration, and ITIL familiarity.
Summary Generated by Built In
Hiring
Head IP Incident
Management for one of the largest Telecom Company at Hyderabad !!
Our client is
a British multinational telecommunications company
Designation : Head IP Incident
Management
Job Role:
- Responsible to maintain PAN India IP Network under Incident
Management activities of all the circles.
- Manage 24X7 INM Shift operations to handle P1 till P5
Network incidents effectively.
- Working on Repetitive Fault Analysis, deriving Problem
Management scope.
- Suggesting and implementing IP network design changes to
achieve network resiliency.
- Monitoring IP Network Performance and maintaining Key IP
KPIs as pre SLA.
- Maintaining database of IP Network Topology and Critical
WAN/NNI link detail including transmission detail.
- Ensure 100% adherence to INM process, ISO 20K & ISO 27K
certifications.
- Provide Necessary support to Vendor teams during consolidation
project.
- Continuous focus towards process improvement through
automation implementation.
- Build the most efficient team by :
- Enhancing Employee Engagement.
- Skill building.
- Cross domain knowledge sharing.
- Goals settings and reviews along with feedback.
- HSW awareness and regular programs.
Requirements
Competencies:
- Overall 15+ years of experience in managing telecom networks.
- Minimum 5 years of proficient experience in IP domain.
- Minimum 5 years of experience in Telecom service domain like
RAN & CORE (expected).
- Must have strong competence level and hands-on experience of
IP MPLS technology and IP protocol like BGP, OSPF, ISIS, VPN.
- Experience in handing various IP equipment like Routers,
Switches, and Firewalls.
- Should have experience in managing various vendor platform
in IP domain like Cisco, Nokia, Huawei Juniper.
- Must be having certification on Cisco/Juniper like
CCNA/CCNP/JNCIA/JANCIP or any equivalent industrial standard certification on
IP domain.
- Should have knowledge of handling NMS of IP network like
Nokia SAM server, Huawei U2000.
- Strong Understanding & knowledge in network troubleshooting,
configuration management and system integration.
Technical Qualification:
- Masters/Bachelors in Engg (E&TC Preferred).
- IP-MPLS, IP protocol (BGP, ISIS, OSPF, MPLS), Quality of
services, 2G/3G/4G technology, SDN and NFV platforms.
- Industry standard certifications such as
CCNA/CCNP/JNCIA/JNCIP/JNCIA.
- Should have knowledge of ITIL process
Skills Required
- 15+ years of experience managing telecom networks
- At least 5 years of proficient IP domain experience
- At least 5 years of experience in telecom service domains such as RAN and CORE
- Hands-on expertise with IP-MPLS, BGP, OSPF, IS-IS, VPN, and related IP protocols
- Experience managing routers, switches, and firewalls
- Experience with Cisco, Nokia, Huawei, and Juniper IP platforms
- Cisco, Juniper, or equivalent IP certification such as CCNA, CCNP, JNCIA, or JNCIP
- Knowledge of Nokia SAM Server and Huawei U2000 network management systems
- Strong network troubleshooting, configuration management, and system integration knowledge
- Bachelor's or master's degree in engineering, preferably Electronics and Telecommunications
- Knowledge of 2G, 3G, 4G, SDN, and NFV platforms
- Knowledge of ITIL processes
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
2COMS is an India-based recruitment and manpower consultancy that helps organizations meet workforce needs through leadership hiring, general and IT staffing, apprenticeship management, international recruitment, gig workforce solutions, payroll and compliance, and HR technology. The company serves employers across industries while connecting job seekers with domestic and global opportunities through technology-enabled, end-to-end workforce and talent-management services.
